Application Monitoring - Performance Testing - Service Level Agreement

Real Time Monitoring for Application Performance Management

2011-12-22T01:00:00.000-08:00

Real time monitors review systems in an ongoing manner. In simple terms, this process provides a moment-by-moment account of an application's performance. Therefore, results provided by a real time monitoring system include information that can be used for making decisions on the spot, or on an everyday basis. A real time monitor generates results that are different from reports generated weekly, fortnightly, or monthly. Real time monitoring is a necessary practice for many businesses, depending upon the kind of services they offer.

A real time monitor is also needed for systems where services include everyday operations and functions, and where errors can affect business and revenue generation. Areas that come under the purview of a real time monitoring system include the IT set-up and set-ups that utilize active communication programs, such as alerts and reports. Real time monitoring is also used to authenticate service level agreements (SLA). Systems that undertake business service management, or customer-centric duties also benefit greatly from a real time monitoring system.

A real time monitoring system will detect problems long before they turn into potential problems. Early detection is vital to researching and executing corrective measures before things go out of control for the service or business provider. The same logic applies to interfaces such client dashboards which benefit immensely from a real time monitoring system. If errors are detected while monitoring, then corrective measures can be taken immediately before the client suffers loss of any kind.

Real time monitoring solutions are an intrinsic part of application performance mapping and management as well. In situations where service scales have been documented in the form of an SLA, regular real time monitoring can be indispensable to ensure compliance to the agreement. In case of instances of non-compliance, the system can be formatted to raise an alert such that corrective measures can be initiated and executed immediately.

About Author:

Tevron develops and delivers powerful and comprehensive Application Monitoring Solutions, Service Level Agreement, End to End Performance, and Automated Testing Solutions available globally. Tevron has also successfully delivered enterprise Application Monitoring Solutions and Testing solutions to support every IT enterprise application to hundreds of customers across the globe. Tevron's solutions are scalable, flexible, and easy to maintain; they are also designed to support diverse environments, business processes, and applications with a service oriented management. Tevron's real time monitoring tool CitraTest APM is a proactive and all-encompassing solution for managing application performance.

Global Security Company Selects Tevron for its Citrix and Terminal Services Performance Testing

2011-11-10T05:41:00.000-08:00

Nashua, NH. USA - Tevron, the leader in IT performance and availability monitoring & testing solutions, announced today that one of the leading global security companies that employs over 110,000 people worldwide and is principally engaged in the research, design, development, and manufacturing of advanced technology systems products, deployed CitraTest VU (http://www.tevron.com/citratest-VU.asp) across their enterprise for the performance testing of all of their Citrix & Terminal Services hosted, mission critical applications.

Tevron was selected based on their powerful & flexible IT performance testing technology that fully supports every one of their complex applications and environments (Windows 7, Windows XP, Citrix, Terminal Services). Having one enterprise performance testing solution that intelligently supports every application that is hosted via all versions of Citrix and Terminal Services is invaluable and extremely cost effective. Unlike the products from other vendors, Tevron offers a tightly integrated, non-intrusive, simplified and scalable solution that meets the needs of their complex technology business and their ever changing, cutting edge application environments.

About Tevron (http://www.tevron.com)

Tevron is a global software company that develops and delivers the most powerful and comprehensive suite of End To End performance, Application Monitoring Solutions, SLA (Service Level Agreement), Performance Testing, and Automated Testing Solutions available in the world today. Tevron has successfully delivered enterprise APM & Testing solutions that support every IT enterprise application to hundreds of customers worldwide.

Tevron, CitraTest VU, and the Tevron logo are trademarks or registered trademarks of Tevron, LLC. All other company and product names may be trademarks or registered trademarks of their respective companies.

© 2011 Tevron, LLC. all rights reserved.

For more information:
North America (HQ)
Tevron, LLC
Phone: +1 702.518.7435

EMEA
Tevron, LLC
Phone: +44 (0) 2089 066 591

Germany
Tevron, LLC
Phone: +49 (0) 800 664 6695

Large Government Hospital Selects Tevron for its Application Monitoring Requirements across 7 Locations

2011-11-10T05:34:00.000-08:00

Nashua, NH. USA - Tevron, the leader in IT performance and availability monitoring & testing solutions, announced today that one of the leading government hospitals whose specialized clinical programs include Blind Rehabilitation, Spinal Cord Injury, Neurosurgery, Radiation Therapy and Cardiovascular Surgery, deployed CitraTest APM (http://www.tevron.com/citratest-apm.asp) across their 7 US locations for the monitoring of all of their mission critical business & medical applications. The hospital hosted over 600,000 patients visits in 2010.

Tevron was selected based on their powerful & flexible IT monitoring technology that fully supports every one of their complex applications and environments (Windows 7, Windows XP, Citrix). Having one enterprise monitoring solution that intelligently supports every application is invaluable and extremely cost effective. Unlike the products from other vendors, Tevron offers a tightly integrated, simplified and scalable solution that meets the needs of their complex healthcare business and their ever changing technologies.

About Tevron (http://www.tevron.com)

Tevron is a global software company that develops and delivers the most powerful and comprehensive suite of End To End performance, Application Monitoring Solutions, SLA (Service Level Agreement) and Automated Testing Solutions available in the world today. Tevron has successfully delivered enterprise APM & Testing solutions that support every IT enterprise application to hundreds of customers worldwide.

Tevron, CitraTest APM, and the Tevron logo are trademarks or registered trademarks of Tevron, LLC. All other company and product names may be trademarks or registered trademarks of their respective companies.

© 2011 Tevron, LLC. all rights reserved.

For more information:
North America (HQ)
Tevron, LLC
Phone: +1 702.518.7435

EMEA
Tevron, LLC
Phone: +44 (0) 2089 066 591

Germany
Tevron, LLC
Phone: +49 (0) 800 664 6695

Application Monitoring System – Understanding When Does Your Business Need One

2011-08-18T05:30:00.000-07:00

Application monitoring system performs by monitoring applications' incoming traffic and tracking illegitimate access and chances of data theft. It usually keeps track of the source and time of traffic for troubleshooting any application. Software of this type is generally facilitated for applications that require greater security like -finance software and databases.

Now, coming to the necessity of implementing application monitoring system, how this is important is necessary to understand. There are multiple natures, this application monitoring system can manifest. How application monitoring system can help you protect your business and IT infrastructure is quite easy to understand once the nature of different application monitoring system is known.

Uptime Monitoring
Uptime monitoring software checks and monitors the availability of each device and alerts the administrator in case any system fails. Uptime monitoring software can be implemented to ascertain where issues may arise in future within a network enabling administrator to balance loads.

Monitoring of Transaction
Transaction based applications are monitored facilitating transaction monitoring system. The transaction completion time can be tracked and compared with desired times. Successful execution of these transactions is the key to the success of any business.

Monitoring of Data Files
In some application environments transactions are conducted offline where the data travels from one point to another. This offline data travel is witnessed were businesses send their daily sales data to their head office each night in the shape of data file. This type of data flow can be tracked and controlled by constantly monitoring the several drop and pick points of the data files. At frequent equal intervals counts are taken at drop and pickup points to ensure the accurate flow of data files.

This can also act as proactively monitoring of the data flow as the problem will be known when files begin to amass at a drop point on its first occurrence and system can be prevented from getting blocked by looking into the reason of the accumulation of files.

Monitoring of Database
To monitor the transactional well being of a database some monitoring transactions, for instance generating records, updating the record etc. can be conducted and the time taken for each transaction is recorded.

In majority of the cases if system is overloaded the transaction time will be longer, which is the indication to look into the problem area in database and debug it before it goes down.

Monitoring of Resource
Constant monitoring of system resources can ward off application and operating system from slowing down and crashing. If disk space is full, the system can crash right away as they cannot write logs etc. on the disk.

These are a few of the natures of implementing application monitoring systems that are mostly utilized and this is why application monitoring systems are implemented by majority of the businesses.

Tevron Solutions Fully Support Windows Presentation Foundation

2011-07-06T02:27:00.000-07:00

Tevron today announced the addition of support for Microsoft Windows Presentation Foundation (WPF) to its suite of APM & Testing solutions. Windows Presentation Foundation, WPF, provides a unified framework for building applications and high-fidelity experiences in Windows that blend application UI, documents, and media content. WPF offers developers 2D and 3D graphics support, hardware-accelerated effects, scalability to different form factors, interactive data visualization, Windows 7 features including multi-touch, and superior content readability.

With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM & testing industry in providing support for every WPF application. As IT organization move towards WPF to create next generation user experiences, Tevron’s APM & testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation for those critical deployments. To learn more about Tevron's automated testing & monitoring solutions or to request additional information, please call +1.702.518.7435, email sales@tevron.com or visit http://www.tevron.com.

ABOUT TEVRON
Tevron is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS
Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. WPF is a registered trademark of Microsoft. All other product references herein are either trademarks or registered trademarks of their respective owners.

Benefits of APM Monitoring Tool

2011-06-14T22:58:00.000-07:00

Application performance management (APM) monitoring system is all about catapulting user's experience with the accessibility of application and quick response time allowing them to deliver good customer service. Today majority of the enterprises realize the significance of the APM and its effect on the productivity and return on investment of their companies.

Application Performance Management (APM) is acknowledged as the monitoring tool for catapulting performance within a network. It retains and monitors transmission quality. It also accentuates application response times by discarding excess and unwanted data transfer.

Based on a survey undertaken by IDG Research, 90 percent of the participants accepted that the adoption of an APM monitoring system are helpful in identifying and troubleshooting performance issues in their network.

Benefits of APM Monitoring System
APM monitoring tool analyzes, organizes, and optimizes the performance and service availability of software applications in a WAN. In addition, it monitors the ongoing application 24x7 and offers a detailed evaluation of response time and its impacts on network, server, application and end user. Its most prominent benefits at different levels include:

Server Level
An Application Performance Management solution stores data process pattern of all crucial transactions. APM also predicts response times when the data centers are consolidated.

Network Level
It diminishes risks to application performance and enhances bandwidth capacity. It offers insight into the WAN application traffic methods of the enterprise. It recognizes the high-end applications based on bandwidth usage, failed TCP connections and packet losses.

Application Level
The APM monitoring tools tracks and manages new application rollouts, ascertains the primary cause of slow response time for a mission critical application and identifies data flow pattern of every important transaction.

End-user Level
Application accessibility and response time are the basic performance functions that end users are associated to. They should be aptly satisfied with application interactions. APM monitoring tool maintains and handles the basic user response times for the important applications.

As the productivity of any company is heavily dependent on the performance of software applications accessed, it becomes even more important to choose the right APM monitoring system. Even small delays can result in great amounts of wasted time, which leads to customer dissatisfaction. So, let an eminent company take care of all your Application Performance Management (APM) needs because faster response times will allow the end users to get their responses faster which in turn enhances your company's revenue.

Leading Edge Healthcare Service Provider Selects Tevron for its Application Monitoring & Testing Requirements

2011-02-22T21:39:00.000-08:00

Nashua, NH. USA - February 21, 2011 – Tevron, the leader in IT performance and availability monitoring & testing solutions, announced today that one of the leading health services companies that provides patients with a wide range of integrated health care services, including medical diagnosis and treatment, health education, self-care products, and services with over 8,000 employees, deployed CitraTest APM (http://www.tevron.com/citratest-apm.asp) & CitraTest (http://www.tevron.com/citratest.asp) across their US locations for the monitoring and testing of all of their mission critical business & medical applications.

Tevron was selected based on their powerful & flexible IT monitoring technology that fully supports every one of their very complex business applications (Epic, Web) and environments (Windows 7, Windows XP, RDP). Having one enterprise monitoring solution that intelligently supports every application is invaluable. Unlike the products from other vendors, Tevron offers a tightly integrated, simplified and scalable solution that meets the needs of their complex healthcare business and their ever changing technologies.

About Tevron (http://www.tevron.com)

Tevron® is a global software company that develops and delivers the most powerful and comprehensive suite of End To End performance, Application Monitoring Solutions, SLA (Service Level Agreement) and Automated Testing Solutions available in the world today. Tevron has successfully delivered enterprise APM & Testing solutions that support every IT enterprise application to hundreds of customers worldwide.

Tevron, CitraTest APM, and the Tevron logo are trademarks or registered trademarks of Tevron, LLC. All other company and product names may be trademarks or registered trademarks of their respective companies.

© 2011 Tevron, LLC. all rights reserved.

For more information:

North America (HQ)
Tevron, LLC
Phone: +1 702.518.7435

EMEA
Tevron, LLC
Phone: +44 (0) 2089 066 591

Germany
Tevron, LLC
Phone: +49 (0) 800 664 6695

How to Choose the Right Monitoring Tool to Run Your Business Smoothly

2011-02-11T06:49:00.000-08:00

Networks are very crucial constituents of any current business environment. Failure of networks results in failure of communication between clients and employees that may lead to substantial loss of productivity and revenue. Thus monitoring tools assume great importance.

Now-a-days monitoring of applications and network performance need not be a daunting task any more. To manage the greater degree of complexity and diversity of applications, a business requires robust monitoring system and monitoring tools to monitor all the IT applications of the organization.

Most businesses have a diverse range of applications that require support within the IT infrastructure. Such application may span from legacy applications to client server applications and web based custom applications. Till date, most of the monitoring systems offer support only for particularly popular prominent applications. Given this scenario, an organization needs to rely on many diverse monitoring systems and tools. In spite of leveraging so many products, several internal applications still go haywire.

Single APM Solution Supporting Entire Applications

Tevron's CitraTest APM is a monitoring system of its kind that can support various applications, development environments and protocols. It can help you save the cost of buying and maintaining many different products to support the entire application environment.

Can Easily Integrate With Other Monitoring Tools

Tevron’s CitraTest APM is a single, encompassing application performance management system for application monitoring, performance evaluating, and developing real time alerts for each application across an IT infrastructure. It is easy to integrate with other monitoring systems to offer a quality monitoring system for the complete IT infrastructure.

Exceptionally Consistent and Proactive

This APM system is consistent and proactive. This tool ensures that all sensitive aspects of an application or device are available and functioning within limits and offering an alert in case of any error.

Scalability, price, ease of use and sustainability are the key factors of any monitoring tool to offer the best performance. It is suggested to conduct a complete analysis alert and reporting requirements from the monitoring tool prior to selecting the tool to buy.

Fortune-200 Pharmaceuticals Company Selects Tevron for its Application Monitoring Requirements

2011-02-03T22:39:00.000-08:00

Nashua, NH. USA - Tevron, the leader in IT performance and availability monitoring solutions, announced today that one of the world's largest Pharmaceutical companies with over 100,000 employees, deployed CitraTest APM (http://www.tevron.com/citratest-apm.asp) across all of their global locations for the monitoring and testing of all of their mission critical business & pharmaceutical applications.

Tevron was selected based on their powerful & flexible IT monitoring technology that fully supports every one of their very complex business applications (Web, Thick Client, Oracle) and environments (VMWare, Windows 7, Windows XP, Citrix, RDP). These business critical applications cover the various therapeutic areas, including cardiovascular and metabolism, oncology, neuroscience and ophthalmics, respiratory, and immunology and infectious diseases. Having one enterprise monitoring solution that intelligently supports every application is invaluable. Unlike the products from other vendors, Tevron offers a tightly integrated, simplified and scalable solution that meets the needs of their complex business and their ever changing technologies.

About Tevron (http://www.tevron.com)

Tevron is a global software company that develops and delivers the most powerful and comprehensive suite of End To End performance, Application Monitoring Solutions, SLA (Service Level Agreement) and Automated Testing Solutions available in the world today. Tevron has successfully delivered enterprise APM & Testing solutions that support every IT enterprise application to hundreds of customers worldwide.

Tevron, CitraTest APM, and the Tevron logo are trademarks or registered trademarks of Tevron, LLC. All other company and product names may be trademarks or registered trademarks of their respective companies.

© 2011 Tevron, LLC. all rights reserved.

For more information:
North America (HQ)
Tevron, LLC
Phone: +1 702.518.7435

EMEA
Tevron, LLC
Phone: +44 (0) 2089 066 591

Germany
Tevron, LLC
Phone: +49 (0) 800 664 6695

Fortune-500 Technology Company Selects Tevron for its Application Monitoring Requirements

2011-01-13T00:32:00.000-08:00

Nashua, NH. USA - January 12, 2011 - Tevron, the leader in IT performance and availability monitoring solutions, announced today that one of the world’s largest source of intelligent information for businesses with over 60,000 employees, deployed CitraTest APM (http://www.tevron.com/citratest-apm.asp) across all of their global locations for the monitoring and testing of all of their mission critical business applications.

Tevron was selected based on their powerful & flexible IT monitoring technology that fully supports every one of their very complex business applications (Web, Java, Thick Client, Oracle, Mainframe) and environments (VMWare, Windows 7, Windows XP, XenApp, RDP). Having one solution that intelligently supports every application is invaluable. Unlike the products from other vendors, Tevron offers a tightly integrated, simplified and scalable solution that meets the needs of their business and their ever changing technologies.

About Tevron (http://www.tevron.com)

Tevron® is a global software company that develops and delivers the most powerful and comprehensive suite of End To End performance, Application Monitoring Solutions, SLA (Service Level Agreement) and Automated Testing Solutions available in the world today. Tevron has successfully delivered enterprise APM & Testing solutions that support every IT enterprise application to hundreds of customers worldwide. Tevron, CitraTest APM, and the Tevron logo are trademarks or registered trademarks of Tevron, LLC. All other company and product names may be trademarks or registered trademarks of their respective companies.
© 2011 Tevron, LLC. all rights reserved.

For more information:

North America (HQ)
Tevron, LLC
Phone: +1 702.518.7435

EMEA
Tevron, LLC
Phone: +44 (0) 2089 066 591

Germany
Tevron, LLC
Phone: +49 (0) 800 664 6695

Tevron APM & Testing Solutions Fully Support all Cloud Computing Environments

2011-01-04T03:22:00.000-08:00

Nashua, New Hampshire, January 3, 2011 – Tevron today announced the addition of support for all Cloud Computing applications & environments to its suite of APM & Testing solutions. Cloud Computing is a natural evolution of the widespread adoption of virtualization, Service oriented architecture and utility computing. These environments include Cloud offerings from Amazon, Rackspace, Saleforce, Microsoft, Google, VMWare, NetApp and Citrix Systems. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM & testing industry in providing support for every Cloud Computing applications & environments. As enterprises move toward Cloud Based Computing, Tevron’s APM & testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation for those critical deployments. “Assessing quality of service and measuring / enforcing service level agreements (SLAs) are critical requirements for every enterprise Cloud Computing deployment. Tevron’s solutions deliver this capability and more to ensure a quality & productive user experience,” says Jay Labadini, Vice President.

To learn more about Tevron’s automated testing & monitoring solutions or to request additional information, please call +1.702.518.7435, email sales@tevron.com or visit http://www.tevron.com.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. All other product references herein are either trademarks or registered trademarks of their respective owners.

Fortune-100 Energy Company Selects Tevron for its APM Requirements

2010-12-23T09:52:00.000-08:00

Nashua, NH. USA - December 22, 2010 - Tevron, the leader in IT performance and availability monitoring solutions, announced today that one of the nation’s largest combination utilities providing electric and natural gas service to over 7 million customers, deployed a 575 desktop configuration of CitraTest APM (http://www.tevron.com/citratest-apm.asp) for the monitoring and testing of their call center SAP infrastructure hosted via Citrix.

Tevron was selected based on its powerful & flexible IT monitoring technology that fully supports their very complex SAP and Citrix environment. Having one solution that intelligently supports this environment is invaluable. Unlike the products from other vendors, Tevron offers a tightly integrated, simplified and scalable solution that meets the needs of their business.

About Tevron (http://www.tevron.com):

Tevron is a global software company that develops and delivers the most powerful and comprehensive suite of End To End performance, Application Monitoring Solutions, SLA (Service Level Agreement) and Automated Testing Solutions available in the world today. Tevron has successfully delivered enterprise APM & Testing solutions that support every IT enterprise application to hundreds of customers worldwide.

Tevron, CitraTest APM, and the Tevron logo are trademarks or registered trademarks of Tevron, LLC. All other company and product names may be trademarks or registered trademarks of their respective companies.

© 2010 Tevron, LLC. all rights reserved.

For more information:
North America (HQ)
Tevron, LLC
Phone: +1 702.518.7435

EMEA
Tevron, LLC
Phone: +44 (0) 2089 066 591

Germany
Tevron, LLC
Phone: +49 (0) 800 664 6695

Ensure that your monitoring system has these components

2010-09-23T23:35:00.000-07:00

A strong monitoring system is required for all the businesses which deliver their products and services through applications. Constant and consistent monitoring of all applications in your organization will ensure that service level agreement conditions are upheld. If you are looking for a monitoring system for your business applications, you need to ensure that all your business requirements are met with. Some important components of a good monitoring system are as follows:

Monitoring from the end users’ perspective

A good monitoring system considers all the factors which affect the end users’ experience from not only within the firewalls but from outside them as well. The IT team can not only ensure that end users have a smooth experience by eliminating all problems in applications, they can also meet service level agreement conditions through such a monitoring system.
Monitoring from end to end

Your monitoring system needs to not only point out that there is an error in applications, it also needs to guide the IT team to where the problem lies exactly. Look for an appropriate monitoring system which monitors all processes from end to end. This will make the process easy for your IT department and help you with fulfilling the service level agreement terms. You should also support your monitoring system with a good performance testing tool, which will help you improve the performance of your applications.
Ease of use

Ensure that your monitoring system is easy to use, so that it doesn’t take up a lot of time of your staff in deployment and analysis. If the tool you deploy is too complicate or time consuming, it will fail to serve its purpose as an independent tool.
Reliable

If you want a monitoring system for the long run, look for an experienced service provider, which provides customized solutions. Getting a reliable tool from the beginning will ensure that you are able to meet end user expectations and are well equipped for future performance problems as well. The combination of a strong monitoring system with regular performance testing will ensure that you meet all service level agreement terms with ease.

There are a lot of service providers in the market today which provide reliable monitoring systems for small and mid-sized businesses. Search for a reputed service provider who will become your long term partner in solving application performance issues.

Tevron's APM Solutions Directly Address the Critical IT Issues Identified in Aberdeen's Recent End-User Experience Monitoring & Management Research

2010-09-21T00:37:00.001-07:00

Nashua, New Hampshire, September 14, 2010 - Tevron’s APM solutions directly address the key critical IT needs identified in Aberdeen’s End-User Experience Monitoring & Management Research

Some of the key findings from this Aberdeen research include:

53% of application issues were uncovered through end-user experience monitoring
48% improvement in mean time to repair application performance issues found through end-user experience monitoring
42% increase in visibility into critical business transactions
15% decrease in the number of end-user complaints about application performance

"Best-in-Class companies discovered more than half of application issues before end users were affected. Leveraging solutions like Tevron's CitraTest APM for end-to-end monitoring of applications on the desktop, the Best-in-Class enjoyed an average of 15% reduction in user complaints" says Russ Klein, VP and Director of IT Research, Aberdeen Group. This solution delivers unmatched proactive monitoring, transaction monitoring, real-time alerting, real-time monitoring, application availability, application performance, IT Service Management, Business Service Management (BSM), and SLM. Every environment, every business process, and every application is supported. Compared to the legacy management products available on the market, this solution is more scalable, more flexible, supports all environments with a single technology, more cost effective, and easier to maintain and deploy.

To learn more about Tevron’s automated testing & monitoring solutions or to request additional information, please call +1.702.518.7435, email sales@tevron.com or visit www.tevron.com.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse ranges of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. All other product references herein are either trademarks or registered trademarks of their respective owners.

Performance testing: Importance and objectives to keep in mind

2010-09-08T06:32:00.000-07:00

Organizations which depend on applications for mission critical activities are increasingly turning to performance testing to overcome bottlenecks. Through effective performance testing, such small and mid-sized businesses can evaluate whether their application performance is up to the established standards. It also helps them in avoiding down time which affects bottom lines of their business. Such a defined performance testing process ensures that all service level agreement conditions are met. The following are some importance and objectives of performance testing to keep in mind.

Importance of Performance Testing

If mission critical activities depend on applications, performance testing improves the overall quality of services which are provided

Performance testing is needed to make sure that all applications are running on time so that end users do not face any problem and have a smooth and satisfactory experience

It also helps in meeting the terms of the service level agreement

Clients can be satisfied by providing them with a fast and reliable application through performance testing of all important applications

Objectives of Performance Testing

Helps when IT teams need to compare the performance of multiple applications

Performance testing minimizes application costs

Enables faster response time of applications

Is useful in spotting application bottlenecks and solving them

Helps in meeting service level agreement terms

Through performance testing, IT teams can meet application criteria set by a company and its clients

The importance of performance testing in a business setup cannot be over stressed. Most of the small and mid-sized businesses have started using customized packages from experienced vendors for testing their applications. Spotting the need for custom performance testing solutions, a lot of APM vendors have also entered the market. A customized performance testing solution will not only help in spotting and eliminating application performance issues, it will also help with service level agreement conditions.

Performance testing: Importance and objectives to keep in mind

2010-08-27T05:11:00.000-07:00

Importance of Performance Testing

If mission critical activities depend on applications, performance testing improves the overall quality of services which are provided

Performance testing is needed to make sure that all applications are running on time so that end users do not face any problem and have a smooth and satisfactory experience

It also helps in meeting the terms of the service level agreement

Clients can be satisfied by providing them with a fast and reliable application through performance testing of all important applications

Objectives of Performance Testing

Helps when IT teams need to compare the performance of multiple applications

Performance testing minimizes application costs

Enables faster response time of applications

Is useful in spotting application bottlenecks and solving them

Helps in meeting service level agreement terms

Through performance testing, IT teams can meet application criteria set by a company and its clients

Thinking of undertaking performance testing for your applications? Some tips to help you out

2010-08-10T04:28:00.000-07:00

Performance testing may seem a simple enough task, but it troubles a lot of businesses. When a business owner is asked the reason of undertaking performance testing, he/she might be unable to point to specific reasons. However the main objective of performance testing is to determine application performance in some pre-determined conditions. It helps track the performance of an application, so that the IT department can overcome problems, if any. It can also help IT managers undertake business service management effectively. Performance testing has different purposes for different businesses. They may be:

Identifying problems in application performance

Making sure that all applications are of a certain standard

Comparing application performance of different applications

Some tips for effective performance testing are:

Set specific performance criteria for your applications

Keep your end users in mind when you are setting application performance criteria. You need to meet the expectations of your end users, so keeping them in focus while setting the criteria is very important. Inquire about the problems end users face and the kind of expectations that they have. That way, you will know what your applications need to achieve at the end of performance testing experiments. Most businesses undertaking performance testing have two goals: to meet customer expectations and to meet IT service management goals.

Database is very important for performance testing

Performance testing is usually undertaken by stimulating user sessions and then noting the response times of applications. Load testing is also a part of application performance testing to check the effects and problems, if any, of multiple user sessions. This is especially true in case of businesses which give importance to IT service management. The database has a very high impact on the end user experience. For example, an end user may complete a transaction fast if it is inserted in and empty table, but the response time will be slow once the table grows. The database is hence very important for the performance testing objectives.

Plan for performance testing

If you want the performance testing to be successful, you need to plan in advance. For instance, application performance can be ensured by getting scalable architecture, hardware resources etc. with such strong resources, IT managers can see to it that all applications are performing as per the standards established. A lot of vendors offer custom performance testing solutions, which can help ensure that applications across the organization are working well. Such solutions also help in meeting business service management goals. You should also get to know from end users which applications they use frequently so that you can save time on performance testing of applications which are rarely used.

Looking for a monitoring tool? Some questions to ask

2010-07-27T23:23:00.000-07:00

While the need for a strong monitoring tool for your business is justified, you need to ask a lot of questions in order to determine that it is the right one for you. After all, your IT budget needs to be judiciously spent, and the monitoring system that you bring in should justify the spending. The number of APM solution providers in the market has increased exponentially, so you need to tread carefully while looking for one. So in addition to keeping your requirements in mind, ask the right questions before signing an agreement for a monitoring tool. Following are some of the questions you should ask:

How detailed is the monitoring tool? Many products out there only pinpoint the problem, but will not identify the root of the problem. A good monitoring system should not only identify the problem, but also its cause so that the IT team can take appropriate steps to solve the issue. Only if the problem is identified quickly will the bottlenecks be solved and service level agreements met.
Does it cover all applications? There are a lot of elements in the business infrastructure which can affect the performance of applications. If your monitoring tool cannot monitor all such infrastructure, it at least needs to be able to pull in data so that the IT team can get the true picture of all the applications. An effective monitoring system hence has to become the eyes of the IT team, so it can spot and prevent problems in applications.
Is the monitoring system easily manageable? Some monitoring tool available today are very efficient, but require constant tracking. Also check whether the tool requires any element to be installed on your production environment. Vendors now offer totally non-intrusive monitoring systems, which will help ensure that there is a reduction in down time. This also ensures that he promises made in the service level agreements are delivered.
Does the vendor offer support with the monitoring tool? An elaborate monitoring system may be very complex and you will require proper support to unravel it and put to use. Be sure to match find a monitoring tool which fits your requirements best. If there is no support provided with the system, go for one which provides less features but comes with full support. A simple monitoring system would be much more helpful than one which is complicated and requires expensive assistance.

Due to the popularity of monitoring tools and their importance in maintaining service level agreements, many APM solution providers have come forward with innovative solutions. Look for a monitoring system which matches your requirements closely, so that it can help you reduce downtime of all applications within your business.

Reduce application performance issues through strong monitoring tools

2010-07-14T02:21:00.000-07:00

When a business provides web services or relies on applications for delivery of services, end users react as soon as there is a problem in application performance. The business will receive calls and emails from end users complaining of lost productivity and depleting revenue as soon as application performance falls below the expected threshold. IT and network managers generally struggle to handle complaints from end users and alerts from monitoring tools at the time of application failure. The main reason for this problem is the deployment of multiple tools within the organization to measure application performance; when applications fail, all of these monitoring tools generate alerts, and IT and network managers struggle to find the root cause amongst so many tools.

Multiple tools for gauging the application performance is a complication that IT and network managers can do without. That is why an end-to-end monitoring tool is required to ensure that downtime can be avoided. Even if applications are down, an end-to-end solution ensures that the root of the problem can be identified quickly and downtime can be minimized. Such a tool can be combined with regular performance testing to ensure that all applications are monitored and end users have a consistent and satisfying experience.

In addition to being an end-to-end solution, a monitoring tool also needs to generate real time alerts so that optimum application performance can be ensured at all times. IT managers can know the performance of all applications through the real-time alerts related to application availability and their response times. Such a monitoring system generally allows managers to establish certain thresholds. When these set thresholds are crossed, the system generates an alert so that IT managers can stop end users from being affected by any problem in the applications. This technique, along with performance testing, can ensure that application performance is up to the par.

The monitoring tool also needs to be consistent and proactive for successfully measuring application performance. Such proactive measures will ensure that any issues with the application can be resolved as soon as possible. Proactive monitoring also means that small problems can be prevented from becoming huge issues, and application performance is optimized. This way, all business-critical applications can function 24/7 without a problem.

Having a monitoring tool which gauges application performance in all the above-mentioned ways helps IT and network managers in making sure that they reduce the number of irate calls from end users about application downtime.

Tevron's solutions have been certified by Citrix Systems and are "Citrix Ready"

2010-06-25T02:37:00.000-07:00

CitraTest, CitraTest VU, and CitraTest APM have been certified by Citrix Systems and are "Citrix Ready".

Nashua, New Hampshire, June 25, 2010 - Tevron today announced that its APM and Testing solutions are "Citrix Ready". These solutions include CitraTest, CitraTest APM, and CitraTest VU. Citrix Ready™ is a Citrix Systems program that allows users to quickly and easily find solutions recommended by Citrix that are trusted to enhance Citrix offerings. The Citrix Ready program saves IT buyers’ time, money and hassle when it comes to making a purchasing decision. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM & Testing industry in providing full support for every Citrix environment including MetaFrame®, NFuse®, SecureICA™, WinFrame®, XenApp™, XenCenter®, XenClient™, XenDesktop®, XenServer®, and XenEnterprise. "For the past decade, Tevron has been & will continue to be the clear leader in providing Monitoring and Testing solutions for all Citrix based technologies. When using Tevron’s solutions, IT managers will spend less time dealin with crisis issues, and fighting costly fires and more time delivering efficiencies and new services to their customers, further adding value to their business. If you are working with Citrix products, you should be speaking with Tevron," says Jay Labadini, Vice President.

To learn more about Tevron’s automated testing & monitoring solutions or to request additional information, please call +1.702.518.7435, email sales@tevron.com or visit www.tevron.com.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse ranges of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Citrix, Citrix Ready, MetaFrame®, NFuse®, SecureICA™, WinFrame®, XenApp™, XenCenter®, XenClient™, XenDesktop®, and XenEnterprise are registered trademarks of Citrix Systems. All other product references herein are either trademarks or registered trademarks of their respective owners.

Tevron Solutions Fully Support all Eclipsys Applications

2010-06-18T04:07:00.000-07:00

Nashua, New Hampshire, June 17, 2010 - Tevron today announced the addition of support for all Eclipsys environments to its suite of APM & Testing solutions. Eclipsys (Nasdaq: ECLP) is a leader in delivering advanced healthcare IT solutions that make a tangible difference in quality, safety and cost-effectiveness. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM & testing industry in providing support for every Eclipsys application including Sunrise Clinical Manager, Access Management, Revenue Cycle Management, HealthXchange, PeakPractice EHR/PM, and more. As many hospitals, healthcare systems, clinics, and physician practices move toward Eclipsys, Tevron’s APM & testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation for those critical deployments.

To learn more about Tevron’s automated testing & monitoring solutions or to request additional information, please call +1.702.518.7435, email sales@tevron.com or visit www.tevron.com.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse ranges of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Eclipsys is a registered trademark of Eclipsys. All other product references herein are either trademarks or registered trademarks of their respective owners.

Service Level Agreements: Some features and advantages

2010-06-16T03:24:00.000-07:00

A Service Level Agreement (SLA) is an important step for establishing a business engagement. When a Service Level Agreement is signed between a vendor and a client, it contains the parameters which will guide the business relationship. A SLA defines the deliverables, priorities, responsibilities and guarantees/warranties associated with the services provided. Service Level Agreements are particularly important for IT service vendors, as buyers specifically look for vendors who define the terms and conditions and roadmap for achieving the deadline of the project from the start. Having established standards and procedures to follow will also allow effective IT service management and performance testing for all business applications. Vendors who wish to get outsourcing projects from IT companies need to have a strong Service Level Agreement to convince them to outsource to them. Forming, tracking and managing SLAs is also an important aspect of the business engagement.

The IT service industry gives particular importance to a Service Level Agreement in all its contracts. Critical business functions depend on softwares and a single malfunction in IT operations can severely damage the bottom line and business functionality. It is hence very important to have a defined process and strict rules to ensure that the promised IT services will be delivered. A Service Level Agreement helps define these processes and regulated the business engagement. It not only helps in IT service management, but is also a good tool for performance testing.

Features of a good Service Level Agreement

A Service Level Agreement is generally customized according to a client’s requirement and hence differs from client to client. However, an effective SLA has some common key aspects. 5 of the most important aspects an SLA should include are:

Definition what services are being provided

What the measurement criteria for services will be

Method of delivery of services

Action to be taken if the provider fails to deliver as promised

What the quality standards of the services will be

Advantages of having a SLA

The vendor and the client both benefit from having a Service Level Agreement in place before the start of the project. Some of the important advantages a SLA are:

Documented evidence of business engagement

Defines what the quality expectation will be

Defines the implementation of the agreement

Becomes a referring point in case of disagreement between both parties

Gives a standard against which the quality of the services can be measured

The goals and methodology are clarified from the start

Look for a Good Transaction Monitoring Tool to Help your Business Grow

2010-05-28T00:06:00.000-07:00

With the web becoming an important means for businesses to deliver their products and services, there has been a steady increase in the number of transactions taking place online. Due to this increase in online transactions, it has become of utmost importance that businesses undertake transaction monitoring, so that they can ensure that the end users have a smooth experience in all transactions. In the whole process which the users undertake, there are various points at which a transaction can break down. In case of an e-commerce website, stocks may run out, the page may fail to load or credit card validation can fail. In such a case, a strong transaction monitoring tool can help in ensuring that such failures do not happen. The IT team can use the transaction monitoring tool to actively monitor all transactions.

With a monitoring tool all for transactions, businesses can ensure that all users have an error-free experience and are able to complete all online transactions smoothly. A business with no transaction monitoring tool, risks losing its clients to a competitor providing a better web experience. Actively monitoring all transactions for errors is hence of vital importance for those businesses which depend on their website for revenue.

If you are looking for a transaction monitoring tool for your business, the following are some features you need to look for:

Transaction monitoring for a smooth user experience

monitoring tool

End to end transaction monitoring

transaction monitoring

An easy-to-use transaction monitoring tool

monitoring tool

Dependable

transaction monitoring

Due to the popularity of transaction monitoring, a lot of service providers have started offering customized solutions in the past few years. Look for an experienced service provider who can give you a customized monitoring tool so that all the transactions related to your business pass without a problem.

Tevron Solutions Fully Support all Cerner Applications

2010-05-09T23:56:00.000-07:00

Nashua, New Hampshire, May 6, 2010 – Tevron today announced the addition of support for all Cerner environments to its suite of APM & Testing solutions. Cerner is a global supplier of healthcare solutions. Working together with more than 8,000 clients worldwide, Cerner is solving healthcare's many challenges by making sure the right people have the right information at the right time. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again istaking the lead role in the APM & testing industry in providing support for every Cerner application including Millennium, PowerWorks, LifeSciences, and more. As many medical groups, hospitals, pharmacies, and integrated healthcare organizations move towards Cerner, Tevron’s APM & testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation for those critical deployments.

To learn more about Tevron’s automated testing and monitoring solutions or to request additional information, please call +1.702.518.7435, email sales@tevron.com or visit www.tevron.com.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Cerner is a registered trademark of Cerner. All other product references herein are either trademarks or registered trademarks of their respective owners.

Want to undertake performance testing for your business applications? Importance and objectives you should know

2010-05-06T22:36:00.000-07:00

Performance testing is being increasingly undertaken by organizations which depend on applications for critical business activities. Such performance testing of applications can help evaluate how the applications are performing and are crucial for avoiding downtime in mission-critical applications. IT teams can ensure that all applications being tested are available on time so that the bottom line of the organization is not affected by outages. Such availability can also ensure that all service level agreement conditions are met. For you to test the performance of your business applications, you need to know why you require it and what objectives performance testing can achieve for your organization.

Performance Testing: Importance

Performance testing of all business critical application is important as it helps in improving the overall quality of services provided

It is only through performance testing that you can ensure that all applications are available so that the end users have a smooth and satisfactory experience when buying your products or services

Testing is also important if you want to meet all the terms mentioned in the service level agreement

You can also avoid facing bottlenecks which hamper your business growth. Testing of applications ensures that all problems are solved before the applications go into the production stage

Performance testing of applications helps meet the expectations of clients for a fast and reliable application

Performance Testing: Objectives

Comparing the performance of two or more applications

Analyzing the bottlenecks in applications and creating a plan for solving them

Minimizing the costs through performance testing

Reducing the response time of applications

Meeting service level agreement conditions

Ensuring that all applications meet the criteria set by the organization and its clients

Eliminating any error or malfunctions in all applications before they go into the production stage

A majority of organizations which use applications for revenue-generating activities have realized the importance of performance testing and are using the appropriate tools which help them maintain the heath of their applications. Until a few years ago, multiple testing solutions were required for different applications. But with the rising popularity of performance testing, APM solution providers now provide integrated tools which cover all applications across an organization. There are many professional APM solution providers which can provide a customized performance testing tool for your organization, with which you can optimize the performance of all applications. This will not only help you meet service level agreement conditions, but will also prevent downtimes in critical applications.

Tevron Solutions Fully Support all Epic Applications

2010-04-27T00:18:00.000-07:00

Nashua, New Hampshire, April 26, 2010 - Tevron today announced the addition of support for all Epic environments to its suite of APM & Testing solutions. Epic makes integrated software for mid-size to large medical groups and integrated healthcare organizations. One database spans clinical, access and revenue functions and extends into the home. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM & testing industry in providing support for every Epic application (EpicCare) covering Ambulatory EMR, Practice Management, Beyond your Walls, Inpatient EMR, Hospital Billing/ADT, and more. As many medical groups, hospitals, and integrated healthcare organizations move towards Epic, Tevron’s APM & testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation for those critical deployments.

To learn more about Tevron’s automated testing & monitoring solutions or to request additional information, please call +1.702.518.7435, email sales@tevron.com or visit www.tevron.com.

ABOUT TEVRON

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. EpicCare is a registered trademark of Epic. All other product references herein are either trademarks or registered trademarks of their respective owners.

Does your monitoring tool have these 4 features?

2010-04-23T06:44:00.000-07:00

A good monitoring tool is very useful for businesses which conduct their business-critical activities with the help of various applications. It helps in knowing whether their application’s performance is up to the mark or not. However, many business owners and IT heads struggle to find a monitoring system which is suitable to their business and meets all their requirements. Ideally, any monitoring tool which helps in preventing bottlenecks in the applications and prevents losses should be enough for monitoring applications within the organization. However, there are some features which your monitoring tool should have, which will make it a strong one. The following are some of them:

It should support all applications within the business

Until some time ago, application monitoring tools were created specifically for only a few popular applications. This required businesses to deploy multiple monitoring systems for them to be able to monitor all applications that were in use. This was an expensive and tedious task. There was a demand for a single monitoring tool, which would cover all applications across the organization. As a result, APM vendors have now come up with a single tool, which would reduce costs as well as efforts. Such a monitoring tool will help in ensuring that service level agreements are met and the business is managed efficiently.

The monitoring tool should be able to give real time alerts

Does the monitoring system you are considering provide real time alerts related to the availability and performance of your applications? If the answer to that question is no, then you should consider some other monitoring tool. In case of business-critical applications, you require real-time alerts if the application has a problem or if the response time is high. A good monitoring system will not only help IT managers in establishing a threshold, it will also provide real-time alerts in case those thresholds are crossed. This will also help in IT service management of your business.

It should provide proactive and consistent application monitoring

Monitoring of business-critical applications should be a proactive and consistent activity. A monitoring tool which helps in proactively monitoring applications can help in spotting as well as overcoming bottlenecks before they start affecting end users. Such a monitoring system will help in ensuring that all applications are available 24/7, so that the bottom line is not affected by application downtimes. Businesses can also avoid breaches in service level agreement conditions with such a monitoring tool.

The monitoring tool should not intrude on the business environment

The best monitoring system for an organization is one which is non-intrusive to the production environment. When you are looking for a good tool, inquire about one which excludes installation of any element on the database servers. Not only will such an independent monitoring tool help in reducing down time and improving application performance, it will also make IT service management easier for the system managers.

Thinking of undertaking performance testing? Some objectives to keep in mind

2010-04-08T03:59:00.000-07:00

Performance testing helps businesses and IT departments to ensure that their systems perform optimally under particular loads. This is especially useful in cases where the applications are critical to the bottom line of the business. Through performance testing, IT professionals can determine how applications perform in certain pre-determined conditions. They can also solve bottlenecks which hamper business service management goals. Performance testing is hence vital in ensuring that all applications are available, stable and speedy when put under load and that service level agreement conditions are met.

Since testing is vital for IT service management, it is crucial to keep its overall objectives in mind when testing your applications. Various performance testing objectives to keep in mind are:

Improving application performance

Solving application bottlenecks

Ensuring that business applications uphold certain standards

Comparing application performance for two applications

Minimizing response times of applications

Assessing the stability and performance of applications

Ensuring that end users have a smooth experience

Conforming to the established service level agreement conditions

Minimizing organization costs through performance testing

Businesses which depend on various applications for revenue-generating activities have increasingly started using performance testing tools to ensure that all applications are fully functional at all times. Performance testing is also included in the business service management goals of all such businesses. Until recently, a business required many testing solutions in order to cover all applications used by it. However, now many APM vendors provide performance testing solutions which cover each and every application across the organization, which makes the process uncomplicated and affordable.

Keeping the above-mentioned performance testing objectives in mind will not only help you get clarity while testing your applications, it will also help you in selecting a testing solution which meets all your testing goals.

Tevron announces the launch of the German version of the Tevron web site

2010-03-25T02:21:00.000-07:00

Nashua, USA, March 25 - Tevron, a leader in the application performance and monitoring solutions, announced the launch of the German edition of its main site. Customer can now visit “www.tevron.de” for information about its solutions and services for the German market.

Tevron is a global leader in providing application performance and monitoring solutions and is headquartered in Nashua, NH. The company’s flagship products include CitraTest APM for application performance monitoring and CitraTest VU for performance testing. Tevron’s monitoring solutions are used by companies to ensure that all applications across the organization are up and running optimally. Tevron has successfully delivered monitoring solutions that support every IT enterprise application to hundreds of customers worldwide.

To learn more about Tevron and its solutions, please visit www.tevron.com for the English version and "www.tevron.de" for the German version.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Microsoft Dynamics is a registered trademark of Microsoft. All other product references herein are either trademarks or registered trademarks of their respective owners.

Developing a Service Level Agreement? Some Steps to Ensure it is an Effective One

2010-03-24T22:36:00.000-07:00

Service level agreements are an important part of business engagements between a client and a service provider. They establish the levels of services that the client expects and the service provider delivers. A service level agreement is especially important for businesses which use applications for business-critical activities. A single malfunction affecting the application performance can have a direct impact on the bottom line of the business. A SLA basically sets the expectation for quality of service which is deliverable and creates a roadmap on how to achieve it. In the later part of the service contract, a SLA can help in IT Service Management as well.

That said, establishing a service level agreement is a complicated process, which needs to be handled properly. Some steps for developing an effective SLA are as follows:

Get the Basic Info Right

The first step to developing an effective service level agreement is gathering the basic info. This needs to be done by both the client and the service provider. Both parties need to ensure that the client’s expectations and the service provider’s deliverables match. If this basic information is not collected properly, the service level agreement is meaningless.

Define the Process for Working Together

This is the most important step of developing a service level agreement. There are bound to be differences in the communication style, expectations and working methods between the client and the service provider, which need to be solved at this stage. Only when there is a defined process of overcoming differences, can an effective service level agreement be chalked out. On the basis of the agreed terms, the client can then go ahead with Business Service Management for his/her business.

Consensus

In many cases, the clients and service providers may have a varied viewpoint on what the service level agreement can achieve. Don’t let the negotiations break down due to your strong viewpoint; keep the possibilities of discussion open so you can develop an effective SLA and meet IT Service Management goals. At this stage, iron out all differences of opinion and develop the SLA further.

Develop the SLA

Next comes developing the structure and content of the service level agreement. This will take up some time, as it consists of discussions and negotiations regarding the terms and conditions to be included in the SLA. After the first draft is created, the people who are responsible from the client and service provider’s side need to review and offer suggestions for it. After all the required revisions are made, the service level agreement can be finalized.

Apply the SLA

Once the service level agreement has been applied, its management is also an important aspect. The client and the service provider should elect a member each, who can be the point of contact in case of any problems related to the SLA. In addition to this, reviews of the SLA and modifications and enhancement in services provided should also be taken care of.

Why should you undertake performance testing for your business applications?

2010-03-11T21:16:00.000-08:00

It might seem as a simple enough question, but many businesses have trouble answering it specifically. So why do we undertake performance testing? The answer to that is “To determine the performance of application in certain pre-determined conditions.” By undertaking performance testing for your applications, you can not only track application performance under certain conditions but can also perform IT service management successfully. With performance testing, IT teams can know how an application performs under a particular workload, and solve bottlenecks, if any. The purpose of performance testing may be:

Identifying application performance bottlenecks
Ensuring that all business application meet a certain criteria
Comparing the performance of two applications

Some things to keep in mind while undertaking performance testing of applications are:

Setting precise application performance criteria

While setting application performance criteria, keep the end users in mind always. Performance testing is undertaken for the main purpose of meeting end users expectations; hence the end users’ perspective is very important for performance testing. Interact with end users regarding the problems they face and what their expectations are. Most businesses which undertake performance testing want to ensure that they meet customer expectations as well as meet their business service management goals.

The importance of database in performance testing

IT teams usually undertake performance testing by having simultaneous user sessions and noting the response times of applications. Load testing is also performed on applications to check the effect of multiple simultaneous user sessions. This is crucial for companies which give importance to IT service management. That said, the database has a drastic effect on the end user experience. As an example, a user can have a transaction very fast if it is inserted in an empty table; however, the response time may be slow once the table grows. IT teams hence need to give importance to the database for performance testing of applications.

Plan it properly

Performance testing needs some planning in advance. For example, you can ensure application performance by getting scalable architecture and strong hardware resources for your business. Only after this is taken care of, IT managers check whether all applications are available and working well. This can be done with a performance testing solutions from a trusted vendor. This will also ensure that business service management goals are met with. Interact with end users to get an idea of the applications they use frequently and the kind of problems they face. That way, you can save the time spent on performance testing of applications that are used rarely by users.

Tevron Solutions Fully Support all Microsoft Dynamics Environments

2010-03-05T02:45:00.000-08:00

CitraTest, CitraTest VU, and CitraTest APM are the only single license, integrated solutions for conducting application performance monitoring, functional, regression and latency testing for every enterprise application that is accessible from a Windows based machine.

Nashua, New Hampshire, March 5, 2010 – Tevron today announced the addition of support for all Microsoft Dynamics environments to its suite of APM & Testing solutions. Microsoft Dynamics is a line of familiar, adaptable enterprise resource planning (ERP) and customer relationship management (CRM) solutions designed to meet almost any business need and help people make important business decisions confidently. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM & testing industry in providing support for every Microsoft Dynamics environment. As companies across the world move towards Microsoft Dynamics, Tevron’s APM & testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation for those deployments.

To learn more about Tevron’s automated testing solutions or to request additional information, please call +1.702.518.7435 or visit www.tevron.com.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Microsoft Dynamics is a registered trademark of Microsoft. All other product references herein are either trademarks or registered trademarks of their respective owners.

Important Components of a Strong Transaction Monitoring Tool

2010-02-23T21:44:00.000-08:00

There is a tremendous increase in the number of online transactions has the web has become a medium for businesses to deliver their products and services. As the website becomes the main tool for businesses to conduct a majority of activities, transaction monitoring becomes an important component of ensuring that end users can use the website without problems. Despite the importance of smooth transactions, there are many points at which they can break down: validation of credit cards can fail, pages might fail to load or e-commerce websites may run out of stock. Such failures can be avoided with the help of active monitoring and transaction monitoring by the IT team. Through transaction monitoring, businesses can make sure that all users have a consistent experience when undertaking transactions. This, in turn, ensures that the users are able to conduct online transactions smoothly. If there is no active monitoring and transactions break down, the business risks losing clients to a competitor, whose website gives the user a better experience. Proactive application monitoring for smoother transactions is hence a must for businesses depending on their website for revenue.

Some Important components of an online transaction monitoring solution are as follows:

Transaction monitoring from users perspective
A strong transaction monitoring solution has to take into account all the elements which affect the users’ transactions from not only within firewalls but from outside them as well. Active monitoring of all transactions from the user’s perspective will help the IT team in making the user experience as smooth as possible by eliminating all bottlenecks.
End to end transaction monitoring
A user might use multiple pages of the website in order to complete a transaction. Each page, in turn, undertakes transactions in order to complete the transaction. It is not enough for IT teams to know that there was a problem in the process; they need to know exactly where the problem took place. A transaction monitoring solution monitors the transaction from end to end, so that a problem can be pinpointed easily.
Easy to use
A good transaction monitoring tool should be easy to use and deploy, and should make the work of IT team easy. The transaction monitoring solution should be able to undertake active monitoring of all transactions so that the users’ experience is made as smooth as possible.
Reliable
Companies looking for a transaction monitoring solution should look for an experienced service provider, which provides reliable solutions for businesses. The IT team should be able to undertake active monitoring with the help of such a reliable tool so that problems can be solved before end users are affected by them.

The number of service providers offering transaction monitoring tools for businesses has risen in the past few years. A customized solution from an experienced service provider can help businesses in undertaking active monitoring and application monitoring for smoother transactions.

4 Features of a Good Application Monitoring Tool

2010-02-18T05:35:00.000-08:00

Businesses which rely in their IT infrastructure for business-critical activities need a strong monitoring system or monitoring tool for determining whether their applications are functioning properly or not. However, business owners and IT managers usually struggle to find an ideal monitoring tool for its IT infrastructure, which suits all its business requirements and helps prevent bottlenecks which affect the bottom line. In this post, we discuss some critical features your application monitoring tool should have, in order to become a strong tool for system monitoring.

A strong application monitoring tool should have the following four features:

Support For All Applications

Until a few years ago, monitoring tools offered support for specific popular applications only. This meant that businesses needed to deploy different monitoring tools to monitor various applications used by them. However, with the increasing requirement of a single monitoring system which can monitor all applications throughout the organization, new vendors have now come up with a single monitoring tool. Such an all-encompassing monitoring system eliminates the requirements of different tools as well as reduces costs.

Real Time Alerts

A strong monitoring tool is one which can provide real time alerts on application availability and their response times, which helps IT managers in knowing the performance of all applications. Such a monitoring system helps IT managers establish a threshold, and generate real time alerts in case those established thresholds are crossed. IT managers can then take the appropriate steps to overcome those bottlenecks before they start affecting end users.

Proactive And Consistent Monitoring

Application monitoring needs to be undertaken proactively and consistently by the monitoring system so that application health issues can be addressed as soon as possible. With such proactive application monitoring, bottlenecks can be prevented before they become bigger problems. Such a monitoring tool can help IT teams ensure application availability, so that all the business-critical applications function 24/7 without a hitch.

Non-intrusive

An ideal monitoring system should also be non-intrusive to the production environment. Find a monitoring tool which does not install any element on the database servers. Such a non-intrusive and independent monitoring tool will ensure that, all applications across an organization are monitored constantly and any bottlenecks can be avoided before they start affecting end users.

Solve Application Performance Bottlenecks Before They Affect End Users

2010-01-21T21:48:00.000-08:00

Application performance is perhaps the most important aspect for small or mid-sized businesses which depend on applications for their business. Such businesses have fewer resources and need to make the existing ones work well. It is even more important for small businesses to undertake application monitoring so that bottlenecks in applications can be solved before they start affecting end-users. This is one way of ensuring that application performance is up to the par. Some strategies work really well when application performance needs to be improved before it starts affecting end users. The following are some of them:

Real time view of application performance
The first step IT managers need to take for ensuring application performance is have a monitoring tool through which they can analyze traffic, data flow, transaction details etc. This helps in knowing real time performance of applications as well as the network. If IT managers are able to understand the health of the application and the network, they will be able to pinpoint whether application performance problems are because of the network or due to some other issue. This will also enable proactive application monitoring within the organization. Such real time view of performance of applications will help small business owners in ensuring that business critical applications are always performing optimally.

Transaction monitoring
IT managers can help solve application performance bottlenecks quickly if they are monitoring application transactions. Having a detailed look into transactions can help IT managers know exactly what went wrong and solve the problem quickly, before the problem starts affecting end-users. Transaction monitoring also ensures that small businesses can meet the ever-demanding service level agreement conditions.

Real time alerts
Small and mid-sized businesses should consider using monitoring tools which give real time alerts in case of problems within the application. IT managers who want to improve application performance will need the help of a strong application monitoring tool. Through the monitoring tool, IT managers can establish certain thresholds of acceptable service levels. Establishing this threshold of performance is a very important step in ensuring that application monitoring is perfect. When application performance falls below this threshold, a real time alert is generated, which lets the IT team know that application performance is not up to the par. Such real time alerts pertaining to application performance can help the IT manager in identifying and resolving bottlenecks before end users are impacted.

For small and mid-sized businesses to survive in this tough market, it is vital that business-critical applications are monitored for performance and that application performance bottlenecks are solved before end users or business is affected. Business owners can choose from some of the many experienced APM service providers and select a strong application monitoring tool which can help them solve application performance issues before they affect end users.

Application Monitoring: Some Major Challenges Businesses Face

2010-01-08T05:26:00.000-08:00

Application monitoring is a must for all businesses which use IT for business-critical activities. However, businesses face many challenges when it comes to application monitoring. Any down time in applications can directly affect the bottom line of businesses. In order to undertake active monitoring of applications, such challenges need to be identified first. Businesses face some of the following problems while monitoring applications.

Proactive Application Monitoring

Proactive application monitoring help in preventing or solving application bottlenecks before they start affecting end users. However, a certain threshold needs to be set before IT teams can ensure application availability. In case the established threshold is surpassed, the monitoring tool generates a real-time alert. Studying application performance for setting this threshold is a major challenge for almost all businesses. For overcoming this challenge, the IT department needs to determine the number of processes which need constant application monitoring, on basis of which they can set the threshold.

Application Monitoring for Multiple & Complex Applications

If the business has global users, the applications may be very complex because they have to support many locations, languages and cultures. Application monitoring of such complex applications becomes a major challenge for IT departments. Active monitoring of such applications can only be done after understanding the interconnectivity and flow of applications.

Application Monitoring for Shared Applications

Businesses often share applications in order to utilize resources optimally. Application monitoring of a single application is a simple task; however, a shared application creates the complication of constantly tracking logs, memory, disk resources etc. As an example, a single application using a lot of resources could affect the performance of other applications within the organization. Active monitoring of such applications can only be done through an effective application monitoring solution.

Application Monitoring for Clustered Applications

Many business applications are hosted in clustered environments with systems located at separate locations. This creates an application monitoring challenge for tracking failure logs, resources like disk, memory etc. Only by undertaking active monitoring of all the different components can an IT department track which application is causing problems.

A strong application monitoring tool can help overcome all the above-mentioned challenges for business organizations. There are a number of service providers in the market today who can help businesses ensure that service level agreement conditions are met. An experienced APM solution provider offers tools with which IT teams can undertake active monitoring of applications, ensuring end users are not affected by bottlenecks.

Business Service Management: What It Is And How It Benefits Your Business

2009-12-29T06:58:00.000-08:00

All types of businesses today are increasingly becoming reliant on their IT infrastructure to deliver their products and services. However, many times, the business owners and IT managers have a tough time in figuring out how the business's IT infrastructure is performing and how it is affecting business at any given point of time. So how can IT managers ensure that they spot the bottlenecks and know exactly how they are affecting business? The answer to that is business service management (BSM). In this post, we discuss what business service management is and how it can benefit a business.

What Business Service Management Is

Business service management is a methodology of monitoring IT services and understanding its impact on business. Through business service management, IT managers can have an idea where the bottlenecks in IT are and how they are affecting business. They can also understand how IT investment, infrastructure and technology are benefiting the business. It is hence an important element of IT service management. IT managers use BSM solutions to ensure that customer deadlines are met and service level agreement conditions are not breached. BSM solutions hence track, monitor, manage and view the investment and operational part of IT to make sure that they are in the interests of business.

What The Benefits Of Business Service Management Are

Business service management is especially useful to businesses which are dependent on their IT department to provide services to their customers. It is also beneficial to larger companies with huge IT departments and a lot of IT infrastructure. A BSM solution is an integral part of effective IT service management for larger companies. With business service management solution in place, if the system fails, a business owner or IT manager will be able to spot where the error has occurred on a real time basis. He/she will also be able to analyze the reason for the failure later on. With such real-time updates, business managers can analyze the financial aspect of downtime and IT managers can ensure that there is no breach in service level agreements.

The many benefits of using business service management are:

IT service management becomes easier with a BSM solution
Ensures that business-critical applications remain available
IT managers can avoid a breach in service level agreement conditions
Through business service management, business owners can understand the impact of system failure
A business service management solution can help reduce losses and improve productivity in business
With business service management, work can be prioritized according to importance
A BSM solution helps both business owners and IT managers in figuring out what caused system failure and avoiding such occurrences in the future

Tevron Solutions Fully Support All Microsoft 64-bit Operating Systems

2009-12-06T23:01:00.000-08:00

Nashua, New Hampshire, December 4, 2009 - Tevron today announced the addition of support for all Microsoft 64-bit operating systems to its suite of APM & Testing solutions. In addition to monitoring and testing any application that is running on the Windows 64-bit platform, now Tevron's APM & Testing solutions can be run directly on any Windows 64-bit platform as well. These operating systems include Windows 7 x64 Edition, Windows XP x64 Edition, Windows 2008 Server x64 Edition, Windows 2003 Server x64 Edition, and Windows Vista x64 Edition. With 64-bit support, IT organizations can take full advantage of the latest powerful PCs and optimize the monitoring and testing experience. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM & testing industry in providing support for every 64-bit Windows environment and every application that is accessible from every 64-bit Windows environment. As companies across the world upgrade to the 64-bit editions of the various Windows operating systems, Tevron's APM & testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation.

To learn more about Tevron’s automated testing solutions or to request additional information, please call +1.702.518.7435 or visit http://www.tevron.com.

ABOUT TEVRON:

Tevron is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.
Visit: http://www.tevron.com

TRADEMARKS:

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Windows 7 x64 Edition, Windows XP x64 Edition, Windows 2008 Server x64 Edition, Windows 2003 Server x64 Edition, and Windows Vista x64 Edition are registered trademarks of Microsoft. All other product references herein are either trademarks or registered trademarks of their respective owners.

Application Monitoring: 5 Steps to ensure effective monitoring of business-critical applications

2009-11-17T02:14:00.000-08:00

Businesses are starting to give due importance to application monitoring of business critical applications, which prevents bottlenecks from affecting end users. Application monitoring also ensures that any glitches in the application can be solved quickly and efficiently before they become bigger problems. In addition to this, monitoring makes sure that application performance is up to the mark so that the business can function efficiently. The following are 5 steps through which you can ensure effective application monitoring for all business applications.

ADVANCED PLANNING

The first step for effective application monitoring is to plan well in advance. Application monitoring cannot be undertaken unless a roadmap is laid out. This is true especially in case of a new application or software. Such monitoring ensures that application performance is also on par with the business standards which are set.

PROACTIVE APPLICATION MONITORING

Many businesses make the mistake of ignoring application monitoring unless there is a problem in it. This is a blunder, as waiting for a problem to occur before solving it may affect end users adversely. Application monitoring should be proactive and constant so that any bottlenecks in the application can be dealt with before they start affecting end users. Constantly monitoring applications also results in optimum application performance. IT managers can undertake proactive monitoring by establishing threshold values of IT infrastructure like bandwidth, CPU, memory etc. In case these parameters are exceeded, they can perform a system health check to prevent a major problem.

SERVICE LEVEL AGREEMENT

A written contract like a service level agreement (SLA) can serve businesses well and establish the extent to which application monitoring needs to be undertaken. The IT team can determine the requirements and measure application availability according to the standards set in the service level agreement.

FORM A RECOVERY PLAN FOR APPLICATION FAILURE

An important step in ensuring application monitoring is to have a well-prepared recovery plan in case of application failure. Sometimes, despite taking precautions and ensuring application performance of business-critical applications, they fail; in such a scenario, the IT team needs to ensure that the error is rectified as soon as possible so that there is minimum impact to business bottom line.

GET PROFESSIONAL HELP

If your business-critical applications are not being monitored for application performance, your bottom line may get affected in case of a serious problem in any application. You can get the help of a professional for application monitoring. There are many service providers today who offer customized APM solutions which cover all the applications within the organization, and are highly efficient in ensuring optimum application performance. Such APM solutions can help you ensure that applications are available and there is minimum downtime.

Tevron Adds Full Support for Microsoft Windows 7.

2009-10-30T03:31:00.000-07:00

Nashua, New Hampshire, October 29, 2009 - Tevron today announced the addition of support for Microsoft Windows 7 to its suite of APM And Testing solutions. Windows 7 is designed for faster and more reliable performance. With 64-bit support, you can take full advantage of the latest powerful PCs. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM and testing industry in providing support for every Windows environment including Windows 7 and every application that is accessible from Windows. As companies across the world upgrade to the new Windows 7 operating environment, Tevron's APM and testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation. To learn more about Tevron's automated testing solutions or to request additional information, please call +1.702.518.7435 or visit http://www.tevron.com.

About Tevron:

Tevron is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM and Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS:

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Windows 7 is a registered trademark of Microsoft. All other product references herein are either trademarks or registered trademarks of their respective owners.

Performance Testing: Importance and Objectives

2009-10-20T07:13:00.000-07:00

In the IT service industry, performance testing of applications is undertaken to evaluate the performance of mission critical applications of organizations. Performance testing ensures that the applications being tested are available, reliable and efficient when put under load. Optimum performance of applications can ultimately ensure that the service level agreement conditions are met with.

Importance of Performance Testing

Application performance has a major impact on the overall quality and popularity, especially in cases where organizations are dependent on IT for major business activities.
Clients have a clear expectation when it comes to quality and have become more demanding.
Every client looks for a reliable and fast application; performance testing ensures that all applications are performing optimally and are available and speedy.
The need for eliminating bottlenecks has become greater in this competitive business world. Performance testing ensures that bottlenecks are identified and eliminated before the application goes into the production stage.
Breach in service level agreement conditions can be prevented through performance testing of applications.

Performance Testing Objectives

To analyze the root cause of problems and plan for solving them.
To ensure that the application meets the performance criteria of clients as well as the company.
To ensure that applications take the minimum response time possible.
To eliminate malfunctions in the application before the production stage.
To make certain that service level agreement conditions will be met by conforming to a certain performance criteria.
To minimize cost through performance testing.
To compare two applications for performance.

Most organizations which are dependent on their applications for business activities have realized the importance of performance testing and are using performance testing solutions which help them prevent problems in applications and meet service level agreement conditions. Until recently, multiple solutions were required for each application. But now, many APM vendors offer performance testing solutions which cover all applications within the organization, so that complicated, separate solutions for each application are not required. That means just one performance testing solution supports multiple applications. Eliminating the need for multiple performance testing solutions also saves costs for the organizations concerned.

Business Service Management and its Benefits

2009-09-23T02:58:00.000-07:00

Business Service Management (BSM) helps businesses in understanding how IT services can be used, benefited from and improvised. Through Business Service Management, IT managers can monitor applications so that they can foresee and deal with application outages. In large organizations, in case of an outage, it is important to know exactly which department is going to be affected in order to prevent major impact. IT managers also need to ensure that Service Level Agreement conditions are met by ensuring that all business-critical applications are available and error-free. Business Service Management helps IT managers in doing this by tracking, monitoring and managing the investment and operational part of the information technology to make sure that they are in the interests of business. BSM hence intersects the IT processes with the business processes in order to ensure that the IT infrastructure gives maximum benefit to the business.

Business Service Management solutions are not only useful to IT managers, but also business managers. Business managers can quickly analyze the business impact of downtime and deal with clients accordingly. IT managers can then take action to solve that problem and avoid a breach in Service Level Agreements. Using Business Service Management solutions, IT managers can see on a real time basis, where the problem has occurred and which departments will be impacted by it. With this information, IT managers can then plan on how to resolve the problem and which area to target first. This helps them ensure that conditions of Service Level Agreements are not breached.

Business Service Management helps organizations in many ways:

Business managers can allocate resources efficiently with the help of BSM
With a Business Service Management solution, business managers can understand the business impact of system failure
Service Level Agreement conditions can be met successfully
The root cause of the problem in any application can be pinpointed and a solution can be found quickly
A Business Service Management solution can help avoid considerable loss in costs
Businessmen can alert clients in case there is a critical outage
IT managers can allot work according to priorities to get the problem solved quickly
Business Service Management solutions give visibility to IT infrastructure, which can help with better management of business resources

Performance Testing: 3 Tips To Effectively Test Application Performance

2009-09-09T04:29:00.000-07:00

Application performance testing is undertaken by companies to determine the performance, availability, speed and reliability of applications. IT departments usually undertake performance testing to note how applications perform under different types of workload. Performance testing of applications is used for different purposes: it can be used to identify performance bottlenecks, to ensure that the applications meet set criteria or to compare the performance of two applications. Performance testing of applications hence helps IT managers in IT service management and also to meet terms of service level agreements by ensuring application availability and reliability.

The following are three tips for performance testing that can make the process easier for you:

Set Specific Performance Criteria

Application performance criteria need to be set keeping the end users in mind. Without an idea of their expectations, performance testing may be rendered useless. Take inputs from end users regarding the problems they generally face and what they expect from applications. Companies dealing in various industrial verticals are increasingly using performance testing solutions to ensure that their IT service management meets customer expectations. Only if end user expectations are satisfied can the performance testing activities prove successful.

Take the Database into Consideration for Performance Testing

Simultaneous user sessions and their response timings are usually taken into consideration while undertaking performance testing. Load testing is also performed on applications to check the effect of multiple simultaneous user sessions. Such steps are essentially important for companies involved in IT service management. However, the database affects the end user experience drastically. For example, a transaction for a user can be very fast in case it is inserted into a table which is empty; however, the response time deteriorates once the table grows. Taking the database into consideration is hence vitally important for performance testing of applications.

Don't Overdo it

You need to take some points into consideration in order to optimize application performance. For example, before even getting involved in performance testing, optimum application performance can be ensured through scalable architecture and strong hardware resources. Performance testing of applications is then done by IT managers to double check that all applications are available according to the service level agreement requirements. However, you should not overdo it. Talk to end users about which parts of the application they use most frequently and concentrate on optimizing those parts for performance. Don't spend more time than required on performance testing of rarely-used application features.

Application Monitoring: Types Of Solutions Available

2009-08-28T07:52:00.000-07:00

Organizations in literally all industries today undertake application monitoring for knowing the performance of applications which are critical to their functioning. Through application monitoring tools, an IT administrator can not only know application performance, but can also check for unauthorized access or data theft, if any, within the network. IT administrators can also ensure that service level agreement terms are met by ensuring that all applications are performing impeccably. However, with today's businesses becoming more complicated and using multiple applications across various levels, it has become tough to get visibility into all applications and network technologies within the business. Such complex applications can be monitored through a custom-made application monitoring solution which covers the entire organization. But for the monitoring to be accurate and complete, the type of application monitoring needed must be identified. The following are the types of monitoring available for various applications:

Monitoring for Security

Business applications now have a global connection, and hence need to be monitored for security. Application monitoring for security ensures that the application, database as well as servers are implemented with security patches. Software products generally include a security warning, which needs to be studied and implemented in order to ensure that security standards are complied with and the application is safe from hackers. Generally, application monitoring tools are equipped to ensure that applications are updated with the latest versions of softwares. Security monitoring helps administrators with IT service management and also helps them avoid ongoing security threats through newsletters and other mediums.

Application Monitoring for Errors

An error in any application can result in failure to submit or display the requested information. In such a case, end users are the ones who are severely impacted. Such errors can be resultant to software problems related to the application like its code or the data base or servers. Problems can also arise due to hardware-related issues of CPU processing, network or memory. In such a scenario, application monitoring for errors is undertaken, which can pinpoint the cause for the error. Custom-made application monitoring tools are available today, which take into account the architecture of the application, platform, error messages, documentation etc. Error monitoring in applications is especially important in companies involved in IT service management.

Performance Monitoring

Application monitoring is also undertaken to judge performance of application, so that a good end user experience can be ensured. Application performance can be judged by monitoring the code of the application, which determines that a certain number of actual user requests can be handled. Application monitoring for performance is also derived from the supporting hardware, which provides capabilities for handling user requests through memory, processing etc.
Application monitoring can determine the performance of applications by noting the time taken for access and request processing in the logs. One can judge the actual user experience by sending requests to applications for different location and then observing the real response time.

Health Monitoring

Application health monitoring helps IT professionals foresee any problems and solve them before they start affecting end users. Application health needs to be constantly monitored so that any issues can be solved before they become major problems. Application monitoring for health consists of comparing snapshots of system and application parameters to the standard benchmarks. Hence, IT professionals may, as part of application health monitoring, set up alerts in case response time for transactions increases more than the normal level.

Configuration Monitoring

IT professionals can avoid untested and undocumented configuration elements through configuration monitoring for applications. Releases of new applications and operating system changes can affect hardware as well as software configuration of any machine. In this scenario, IT professionals need to monitor each configuration change for any unauthorized change. The best application monitoring for configuration is a process within which change is implemented only on approval by authorized personnel. Through such application monitoring, the person in charge is always aware of the changes that have taken place in the configuration.

4 Features To Look For In Your Application Performance Management Solution

2009-08-18T23:26:00.000-07:00

An application performance management solution is required when a business has critical aspects being handled by applications at the back end. Even a small glitch in important applications can result in a downtime, which can affect bottom lines of a business. Thus an application performance management solution is a must for businesses which use applications for service support. There is a confusing array of APM solutions available in the market today and selecting the appropriate one is a tough task. Mentioned below are 4 features in an APM solution must have in order to effectively undertake application monitoring.

Capable of monitoring end user experience

End user monitoring tools help in judging application performance. Such tools do not require any installation and are a simple plug and play solution. In the event of your end user monitoring tool showing any latency, the application performance management tool needs to be able to spot them. Only if your APM solution is able to monitor end user experience effectively, will you be able to solve the problem. Such an application performance management tool should also be affordable for your business.

Help in management of the data center

Applications being used by businesses today are complex, interdependent and scattered, which creates a requirement for data center management. Application performance can only be judged through an APM solution which enables data center management. The data center as a whole needs to be taken into consideration if the application performance management solution has to solve the problem. But due to the fact that data center management tools use information of softwares of server management from various tiers, there is a lot of resource consumption metrics which will not make a connection of application performance and what the end user experiences. In such cases, if the end users are not monitored, problems will come to the fore only in case users call up the service desk to complain.

Capability in monitoring network performance

Monitoring of network performance is also an integral part of application performance management. This is because if the latencies being shown in the applications do not match with end user experience, the APM solution will not be effective. Effective application monitoring can be done only if the APM solution monitors network performance.

Business transaction management

In order to cover all the important issues given above, each business transaction within the organization needs to be monitored. This means that each and every transaction right from the end user to the network to the data center needs to be monitored. This process is called Business Transaction Management.

5 Steps To Developing A Service Level Agreement

2009-07-29T06:06:00.000-07:00

An important characteristic of completing a business engagement is the service level agreement entered into by the customer and the service provider. SLAs set forth the service levels expected by the customers and deliverable by the service provider. They are especially of importance in businesses in which mission-critical services are supported by applications/softwares and a single malfunction in the IT operations can damage the bottom line of the business in a major way. A service level agreement determines the terms and conditions of the services and creates a roadmap for achieving the goals of the project. SLAs can provide the network administrator with complete details on application availability and is a great tool to application monitoring and performance testing.

However, the process of determining a service level agreement is lengthy and complicated. Industry experts recommend a step by step process for developing a SLA which is explained below.

Basic Information

Gathering of basic information on part of both the customer and the service provider is the first step in developing a service level agreement. Before any commitments are made in the SLA, the customer needs to spell out his requirements clearly and the service provider needs to verify whether meeting those service requirements is realistically possible. Without this basic understanding, a service level agreement cannot be successful.

Establish the Process of Working Together

This is a critical step in establishing a service level agreement. When there are two parties involved, there are bound to be differences in communication style, expectations, working method etc. When these differences are identified upfront, the process of working in tandem with each other is easier to chalk out. Once this process is worked out, the exact steps to be taken will be known and the service level agreement will have greater chances of success.

Consensus

Many times, customers and service providers have two very different viewpoints regarding what a service level agreement can achieve. Negotiations for SLAs are known to have broken down due to differences in viewpoints. It would help this purpose if both the concerned parties hold an open discussion to ensure that their viewpoints match. Any differences in expectations can then be ironed out at this stage and the service level agreement can be developed further.

Develop and Approve the Final Draft

This step involves developing the structure and content of the service level agreement. This is a time-consuming process, with customer as well as the service provider discussing, negotiating, and after a time arriving to the conclusion regarding the terms and conditions to be included in the service level agreement. Even after the draft is created, members of both the parties who are responsible for the success of the SLA should be allowed to review it and offer suggestions. After such discussions and revisions, the service level agreement can be finalized.

Applying and Managing the Service Level Agreement

Even after application of the service level agreement, its management remains an important aspect. There should be a member from both parties who has to be a point of contact in case of problems related to the SLA. In addition to this, constant reviews with regards to services provided, modifications in the existing service level agreement, enhancements to the services provided etc. need to be taken care of through the management of SLAs. Finally the teams at both ends need to be taken into confidence so that they help achieve the goals of the service level agreement.

Developing and entering into a service level agreement is a complex process and requires a lot of attention. Through the above-mentioned steps, a successful service level agreement can be developed and entered into.

4 Major Application Monitoring Challenges Faced by Businesses Organizations

2009-07-08T04:09:00.000-07:00

Application monitoring challenges are faced by almost all business organizations which utilize applications for their daily business. Any problem that interrupts performance of business-critical applications affects the bottom line of the business as well. It is hence necessary to identify the major challenges of application monitoring before figuring out how to deal with them. The following are some challenges which are faced by organizations using applications for conducting business:

Monitoring Applications Proactively
In order to prevent and solve application problems from affecting end users, proactive application monitoring needs to be undertaken. But ensuring application availability is only possible if a certain threshold level has been defined. A major challenge in proactive monitoring is studying the performance of applications in order to set a threshold. In case this threshold is surpassed, the monitoring tool generates a real time alert. The IT department thus needs to first figure out how many processes need constant monitoring based on which the threshold can be set.

Monitoring of Multiple & Complex Applications
If an organization has global users then the applications may become very complex. This is due to the fact that applications have to support multiple locations, languages and cultures. For effective application monitoring of such global applications, understanding the interconnectivity of the applications and their flow becomes necessary.

Monitoring Shared Applications
Applications are often shared in order to have optimum utilization of resources. Monitoring a single application is a relatively simple task. But when an application is shared, application monitoring becomes a challenge in which logs, memory, disk resources etc. need to be tracked constantly. For example, one single application sucking up all the resources would affect other applications and thereby pull down their performance. Only a perfect APM solution combined with rigorous monitoring can spot this problem and resolve it.

Clustered Application Monitoring
Applications are many a times hosted in clustered environments with systems located at separate places. This poses a challenge in application monitoring of tracking failure logs, resources like disk, memory etc. Only after monitoring these various components can the IT team determine which application is causing the problem.

To overcome all these challenges of application monitoring, a strong monitoring tool is required. There are many service providers available in the market, which offer APM solutions including application monitoring, which help ensure that service level agreements are met. Hiring only the best APM solution provider can help simplify the monitoring process and also meet all the challenges of application monitoring.

5 Tips for Effective Application Monitoring of your Business Applications

2009-06-24T22:42:00.001-07:00

Application monitoring of business applications ensures that any problem can be apprehended before it starts affecting end users. Monitoring also ensures application performance so that business activity keeps running smoothly. In spite of its importance however, many organizations do not take action until a serious problem occurs that impacts business efficiency badly. The following are 5 tips for application monitoring that are recommended by industry experts:

PLAN IN ADVANCE
In case of a new application or software, application monitoring needs to begin right from the initial assessment phase. In many cases, application monitoring alone might not be enough and may require additional time, support and resources to make it effective.

MONITOR PROACTIVELY
As mentioned before, many organizations ignore the monitoring of applications until a serious problem occurs which affects their business output or revenues. Application monitoring should be a proactive, all-time effort, so that the IT team can foresee and deal with problems before they start affecting end users. Proactive monitoring can be done by observing the threshold values of IT infrastructure like CPU memory, bandwidth, application health parameters etc. If it exceeds the threshold value, the IT team may need to perform a system health check to prevent problems.

CREATE A SERVICE LEVEL AGREEMENT
By having a service level agreement in place, organizations can emphasize the scope of application monitoring. A written agreement provides the IT team with the requirements as well as measurement techniques for monitoring. The IT team can work in advance to create a recovery plan which can help meet the service level agreement.

HAVE A RECOVERY PLAN READY
Ideally, an organization should have a recovery plan handy so that minimum time is wasted in correcting errors. This way, in case of application failure, the steps for recovery are planned well in advance so that if and when an error occurs, it can be swiftly rectified without a major impact on the bottom line.

HIRE A PROFESSIONAL
Application monitoring is a tough task; hiring a professional for the task can make the process simple and easy. There are niche companies in the market today which offer specialized APM solutions including application monitoring which can help businesses avoid downtime and prevent end users getting affected. With the guidance of such experts, organizations can ensure that applications are always available, healthy and performing optimally.

Tevron Announces Full Support for Google Chrome for its flagship End-To-End Monitoring & Testing Solutions

2009-05-29T05:23:00.000-07:00

Tevron, a global provider of Testing, APM & business service monitoring solutions, today announced the continued & expanded support for the comprehensive End-To-End Monitoring for all applications accessed via Google Chrome for its flagship monitoring solution, CitraTest APM. Google Chrome is a browser that combines a minimal design with sophisticated technology to make the web faster, safer, and easier (http://www.google.com/chrome). Through the deployment of Tevron’s APM solutions for all environments, every application across the enterprise, including applications accessed via Google Chrome, can be accurately measured and actively monitored. Further, Tevron’s unique technology will deliver the ability to enforce all Service Level Agreements (SLAs) for any application deployed via any browser technology. “Because Tevron’s APM solutions are completely independent of the application they are monitoring and how that application is delivered, for the first time, every application across the enterprise can be monitored with one cost effective solution, including all web browser environments.

Every organization has numerous applications they need to monitor and our APM solutions can monitor them all. No other vendor offers such vast and all encompassing support. The days in which organizations have to pay a licensing fee for each application, each protocol they need to monitor, and each methodology of application delivery are over. This will result in the potential savings of millions of dollars in licensing and maintenance fees. Through the use of Tevron’s APM solutions, organizations now have one all encompassing solution with one licensing fee that can monitor any and every application across the enterprise. This includes all legacy applications, client server applications, all web browsers, Citrix or Terminal Server hosted applications, XenServer, XenApp, XenDesktop, VMware hosted applications, terminal emulation...every application. This flexibility is a must to meet the demanding needs of today’s global enterprises”, explains Jay Labadini, Vice President at Tevron.

To learn how CitraTest APM can assist you with your APM & monitoring requirements, call 1.603.595.9301 or visit www.tevron.com.

ABOUT TEVRON, LLC

Tevron, LLC is a pioneer in a new class of all encompassing APM solutions. Tevron’s mission is to provide automated monitoring solutions that support every application across the enterprise while seamlessly integrating into current management methodologies. Tevron’s technology has completed the complex APM puzzle.

Tevron Announces Full Support for Microsoft Internet Explorer 8 for its flagship End-To- End Monitoring & Testing Solutions

2009-05-29T02:26:00.000-07:00

Tevron, a global provider of Testing, APM & business service monitoring solutions, today announced the continued & expanded support for the comprehensive End-To-End Monitoring for all applications accessed via Microsoft Internet Explore 8 for its flagship monitoring solution, CitraTest APM. Internet Explorer 8 includes the latest protections against a range of security and privacy threats on the Internet, tools and resources to plan a deployment of Internet Explorer 8, new features to help users complete browsing tasks more quickly and easily (http://technet.microsoft.com/en-us/ie/cc889349.aspx). Through the deployment of Tevron’s APM solutions for all environments, every application across the enterprise, including applications accessed via IE 8, can be accurately measured and actively monitored. Further, Tevron’s unique technology will deliver the ability to enforce all Service Level Agreements (SLAs) for any application deployed via any browser technology. “Because Tevron’s APM solutions are completely independent of the application they are monitoring and how that application is delivered, for the first time, every application across the enterprise can be monitored with one cost effective solution, including all web browser environments.

Every organization has numerous applications they need to monitor and our APM solutions can monitor them all. No other vendor offers such vast and all encompassing support. The days in which organizations have to pay licensing fee for each application, each protocol they need to monitor, and each methodology of application delivery are over. This will result in the potential savings of millions of dollars in licensing and maintenance fees. Through the use of Tevron’s APM solutions, organizations now have one all encompassing solution with one licensing fee that can monitor any and every application across the enterprise. This includes all legacy applications, client server applications, all web browsers, Citrix or Terminal Server hosted applications, XenServer, XenApp, XenDesktop, VMware hosted applications, terminal emulation...every application. This flexibility is a must to meet the demanding needs of today’s global enterprises”, explains Jay Labadini, Vice President at Tevron.

To learn how CitraTest APM can assist you with your APM & monitoring requirements, call 1.603.595.9301 or visit www.tevron.com.

ABOUT TEVRON, LLC

Tevron, LLC is a pioneer in a new class of all encompassing APM solutions. Tevron’s mission is to provide automated monitoring solutions that support every application across the enterprise while seamlessly integrating into current management methodologies. Tevron’s technology has completed the complex APM puzzle.

Manage your Service Level Agreement Easily through Business Transaction Management

2009-05-15T03:10:00.000-07:00

Business Transaction Management – An up and Coming Paradigm in Systems and Application Performance Management

Technological environments across businesses are getting more complicated by the day; this is resulting in IT professionals facing a tough time with Service Level Agreements. SLA management is a major part of any IT service management and is required to make sure that applications are available according to the SLA requirements. IT environments are also required to be dynamic and capable of handling the fluctuating demands of business. In such a scenario, it becomes necessary for IT to be aligned with business needs closely. Business Transaction Management (BTM) is a concept which is capable of handling the complexity as well as business requirements of IT. It is hence the first step towards Service Level Management. BTM supports the management of Service Level Agreements in each of the following steps:

Step 1: Reviewing your Existing Services

The first step in effectively managing Service Level Agreement is the review of existing services provided by the business. Business Transaction Management traces all the services provided by the business in the form of business transactions and makes information related to it easily available. Hence, the services provided, resources consumed, users of the services etc. can be accessed through BTM.

Step 2: Negotiations with Clients

Most businesses are unaware of the services levels they provide and most clients are unaware of the service levels they receive. BTM provides in depth data of all service levels and hence makes all metrics available for accurate negotiations.

Step 3: Service Level Management and Monitoring

Service Level Agreements provide the base for the quality and level of IT services. Business Transaction Management assists transaction monitoring in a more efficient way, so that any deviations from the SLA can be monitored before they occur and alerts can be sent out.

Step 4: Implementation of Policies for Service Improvement

Business Transaction Management helps improve the service to be delivered so that the conditions of Service Level Agreements can be met without any omissions or deviations. In addition to SLA reporting, BTM solutions show the breakdown of every business transaction so that service flaws can be identified and improved.

Step 5: Establishment of Priorities

Business Transaction Management helps in establishing priorities by providing valuable metrics like which users are using which specific services and how many times, which services need improvement etc.

Step 6: Service Growth Plans

Business Transaction Management solutions help in making service capacity planning easy by providing resource consumption metrics of services across the servers that are being used. The resources being utilized by each service across all tiers can be seen by IT managers through BTM. According to the data, they can then plan for service growth which can be in line with the Service Level Agreement.

In conclusion, Business Transaction Management makes management of Service Level Agreements easier by:

Ensuring that Service Level Agreements are achieved within the resources defined by the IT Service Management
Providing data which helps maintain service catalogs
Ensuring that IT services are delivered on time and at the right place
Helping businesses provide cost effective, efficient and timely services

Application Monitoring and the Types of Monitoring Available for Applications

2009-05-01T02:46:00.000-07:00

Application monitoring is undertaken by various organizations to know the performance of their applications as well as network. Application monitoring software helps IT professionals to check for any unauthorized access or possible data theft within the business network. Application monitoring helps IT managers in judging application performance and their conformance with service level agreements. A major challenge in monitoring applications is gaining adequate visibility into all applications and network technologies of the business. To manage the increasing complexity and diversity, a business needs a custom-made monitoring solution that covers the entire organization. However, there are different types monitoring for applications and IT professionals need to judge the type of application monitoring applicable for the monitoring to be precise and complete.

Types of Monitoring for Applications

Security Monitoring
Today business applications are connected to each other globally; they hence need to be monitored for security. Application monitoring for security purpose ensures that application, database as well as web servers are implemented with security patches. The security warnings included in software products should be carefully studied and implemented to ensure that they comply with security standards and the application is protected against hackers. Software versions should be monitored in order to understand if they pose any threat to security. Application monitoring should also ensure that applications are updated with secure and latest versions of softwares. Security monitoring is a very important aspect of business service management for business organizations. Security teams of companies, in addition to monitoring hardware and software applications, should keep themselves updated on ongoing security threats through newsletters and other mediums.
Application Monitoring for Errors
An end user can be impacted adversely in case of an application error. Any error in an application can cause errors like failure to submit or display the requested information. Errors in applications can arise due to a software issues relating to application code or application, database and web servers. They can also arise due to hardware problems of CPU processing, network or memory. Application monitoring for errors is done by understanding the error message and finding the root of the error. For example, if an application has stopped processing new errors, one can find out through the log files whether the errors are due to resource shortage like bandwidth, memory, CPU, database performance etc. One can design application monitoring tools as well as requirements by studying the application architecture, platform, documentation, error messages etc. Error monitoring in applications is especially important in companies involved in IT service management.
Performance Monitoring
Application performance is vital for a good end user experience. Application monitoring for performance is derived from the code of the application as well as the supporting hardware. The code of the application ensures that its program routines are capable of handling at least the desired number of actual user requests and the hardware provides the necessary capabilities like memory, processing etc. Application monitoring can determine the performance of applications by noting the time taken for access and request processing in the logs. One can judge the actual user experience by sending requests to applications for different location and then observing the real response time.
Health Monitoring
IT professionals can judge application health by undertaking health monitoring. To address any problem before it becomes a serious issue, application health has to be monitored constantly. Application monitoring for health consists of comparing snapshots of system and application parameters to the standard benchmarks. For example, as part of application monitoring, IT professionals can set up alerts in case response time for transactions increases than the normal level. Application monitoring can be done best when it is automated and checks constantly to ensure application health.
Configuration Monitoring
Configuration monitoring is a very important factor in application monitoring and avoids undocumented and untested configuration elements. New application releases and operating system changes can have an impact on the software and hardware configuration of a machine; in such a case, each configuration change needs to be monitored for unauthorized change. The best application monitoring for configuration is a change control process in which a change is approved on submission and only then implemented. Such application monitoring allows the people responsible for application to know exactly what changes have taken place in configurations.

Tevron Releases Centralized APM Enterprise Alerting Console

2009-04-03T06:03:00.000-07:00

Nashua, New Hampshire, USA, April 3, 2009 – Tevron, the global leader in APM and testing solutions, today announced the release of the Centralized APM Enterprise Alerting Console for its APM solutions. This solution delivers sophisticated, global, centralized real-time alerting when application and system health begin to perform poorly or below acceptable SLA levels. Every environment, every business process, and every application can be monitoring and supported. Compared to the legacy management products available on the market, this solution is more scalable, more flexible, support all environments with a single technology, more cost effective, and easier to maintain and deploy.

“Through the use of Tevron’s APM Solutions, IT Managers can better manage and enhance the overall customer experience in regard to application availability and performance . As a result, Business Managers get an IT environment that is aligned with the business along with increased IT efficiency and profitability,” says Jay Labadini, Vice President.

Tevron offers the ONLY testing and End to End performance monitoring solutions that fully support EVERY enterprise application that is accessible from a Windows based machine. No application is left behind.

ABOUT TEVRON - Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM and Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Citigroup, DaimlerChrysler, Alcon, USPTO, Siemens, DeuBa, Lockheed Martin, and hundreds of others.

Manage Application Performance Holistically

2009-03-25T04:28:00.000-07:00

IT professionals across organizations have now established effective application monitoring systems for all IT landscape: servers, network, desktops and storage. Such application performance monitoring tools help IT operations professionals predict breaches in the system and be prepared to handle such problems. However, the management of application performance is more complicated than this and is not yet perfected.

This difficulty in application performance management is due to lack of organization and knowledge. Generally application development teams are separated from IT operations personnel. Also, a cross domain perspective is required to understand application performance completely, but this doesn’t happen because IT operation of any institution is organized by their respective domains.

One of the main problems in application performance analysis is that the IT operations employees know little about the application and every time there is a problem, they need the help of the application development staff. This is often time consuming and not always the optimum solution. So in the end, only the single element in the IT infrastructure is identified and corrected instead of examining the code or the data design of the application for faults. The application as a whole within the context of the infrastructure should be considered so that a holistic approach to APM is taken. Such an approach will help improve the efficiency of the performance testing and will be beneficial in the long run.

A survey conducted on organizations using APM solutions to assess their technologies finds that most respondents meet service level agreements less than 75% of the time. One of the top reasons given for this non performance was “failure to manage application performance issues”. This confirms that users as well as businesses consider application performance more important than any SLA metrics.

There is often a conflict when an end user reports an application problem. It is not always possible to find fault in one infrastructure component that replicated the end user’s complaint. Hence, the classic scenario will be that each component manager will insist that their component is not at fault, whereas the end user will insist that there is something wrong. In this situation, the ideal application monitoring can be done by examining individual application transactions. These interactions with the application will reflect end to end performance as well as the end user’s experience.

Hence, for a holistic approach to application performance management to be integrated into business service management, it is necessary for IT operations and application development teams to work together as well as have a cross domain perspective. Also, when the end user complains of some problem with the application, the IT service management should kick into action and examine the individual application transactions. Only through such an approach can application performance management be useful to businesses and organizations.

Note: The information of this blog is based on a White Paper study commissioned by Compuware Corporation titled "Becoming Proactive in Application Performance Management".

What you Need to Know about Business Service Management

2009-03-12T01:15:00.000-07:00

Business Service Management (BSM) is a method for monitoring IT services so that its use, benefits and improvisation can be understood from a business perspective. The technology of BSM hence intersects IT with business. By using Business Service Management solutions, the IT department can understand how its investment, its infrastructure and its technology benefit the business. Business Service Management hence tracks, monitors, manages and views the investment and operational part of the information technology to make sure that they are in the interests of business.

Having a Business Service Management solution active is especially useful to those businesses relying solely on its IT department to cater to its customers or to those companies which have a large IT department with a lot of IT infrastructure and systems in place. In such companies, in case a system failure happens, IT heads or business managers will be able to pin point on a real time basis where an error has occurred. Thus, if a business has a proper Business Service Management solution in place, in case of a system malfunction, executives will be able to know exactly where it is happening, how it happened and they will be able to analyze later on how it happened as well. Business managers can quickly analyze the business impact of downtime and IT managers can avoid a breach in service level agreement.

Companies dealing in various industrial verticals are increasingly using hybrid or customized BSM solutions to ensure that their IT service management is backed up by BSM in order to meet customer commitments and SLA.

Benefits of Business Service Management

There are many advantages of using BSM solutions:

BSM allows businessmen to understand the business impact of system failure• Resources can be allocated efficiently
Loss in costs can be reduced considerably through a business service management solution
Support teams can provide better service through such application monitoring enhancements
Business owners and IT managers can pin point the root cause of a system failure and hence avoid confrontations or debates
Work can be prioritized according to priorities after the system failure

Service Level Agreements: A Determinant of the Success of the Vendor-Client Partnership

2009-02-23T01:16:00.000-08:00

Service Level Agreements (SLAs) are an important aspect in business engagements. A Service Level Agreement sets the parameters for deliverables, priorities, responsibilities and guarantees/warranties. IT Buyers seek vendors who make SLAs with clearly defined terms and conditions and a roadmap to achieve the desired goals of their project. An experienced IT company seeking to outsource any part of its final project deliverables would prefer to enter into a SLA (also known as contracted delivery performance) with the outsourcing company. It includes setting, tracking and managing SLAs which is an important part of Outsourcing Relationship Management (ORM) discipline.

SLAs are especially useful in the IT service industry, in which the clients are worried about softwares providing mission-critical services to their business. A single malfunction in IT operations can severely damage the working structure of the business. It is hence vital that the IT service provider has a defined set of rules and strict regulation to ensure that the promised IT services will be delivered. A Service Level Agreement can provide the network administrator with complete details on application availability and is a great tool to application monitoring and performance testing. This also smoothens the business service management process.

An Ideal Service Level Agreement

SLAs are usually scripted keeping in mind the client’s requirement, and essentially differ for each project. However, an ideal SLA has to cover some important aspects like:

• Definition of the services being promised
• How the services will be delivered
• Measurement criteria of services delivered
• Quality standards of the services promised
• Action to be taken if the provider fails to deliver as promised

Advantages of Having a SLA

A Service Level Agreement is applicable to both the vendor and the client. Some of the important advantages of having a SLA are as follows:

• Documented evidence of the agreement
• Sets a framework for quality expectation and implementation
• Makes the rules clear in case of a disagreement between vendor and client
• Makes goals and methodology crystal clear
• Creates a standard in the level of service
• Becomes a basis for improvisation of services

4 Critical Requisites of Application Performance Management Solution

2009-02-04T01:07:00.000-08:00

When a business’s crucial aspects are being handled by applications, they need some sort of application performance management system. There is a huge data bank of the types of performance management tools available on the internet, which can be very confusing. The following are four critical requisites of an application performance management solution:

END USER MONITORING CAPABILITY

End user monitoring tools enable you to judge how your applications are performing. There are many network appliances which aid in web application monitoring and management, giving a plug and play solution with no installation required on the desktop. In case the end user monitoring tools show latencies, your APM solution needs to know how to connect the latencies your users are facing and the problem which is causing the latency in your data center. The performance management tool should also be within your budget.

AID IN DATA CENTER MANAGEMENT

Useful application performance management can be done only through the performance monitoring solutions which provide data center management. Today’s applications are complex, scattered and interdependent, and hence need data center management. The entire data center is to be taken into consideration if the application performance monitoring system has to solve the problem. But as data center management tools utilize information collected from server management softwares installed on various tiers, there is collection of a lot of resource consumption metrics that will not connect your performance to what the end user faces. If you don’t monitor end users, you will not know of problems with the application unless the end user calls up your help desk. End user monitoring and performance testing is hence very important.

NETWORK PERFORMANCE MONITORING

An application is useless without the network that is supporting it. Network performance monitoring also plays an important role in application performance management. If the latencies shown within your application server do not match that of the end user, the application performance monitoring tool will not work efficiently. The application performance management tool will be effective by integrating network performance monitoring.

BUSINESS TRANSACTION MANAGEMENT

An APM solution can cover all the important issues mentioned above only if it monitors each transaction from the end user, through the network till the data center. This is called Business Transaction Management or BTM.

What is Capacity Planning?

2009-01-21T01:06:00.000-08:00

Capacity planning is a method of identifying how much resource is required to meet service demands now, as well as in the future. In supporting capacity planning and performance monitoring, IT organizations are really evaluating the service levels they provide, which are decided by customer expectations. This discipline is of huge advantage to IT Managers and Business Firms in their respective areas.

IT Managers

Business unit managers will receive capacity status as well as application performance report in business terms

Helps in providing the management objective proof of the infrastructure upgrades which are required
Saves energy consumption by virtualizing and consolidating servers
Helps move to latest technology with confidence and efficiency
Helps meet Service Level Agreements (SLA) without the wastage of money or consumption of space associated with over-provisioning
Fixes performance issues and ends firefighting
Helps face IT problems before they become bigger

Business Firms

Efficient processes, better utilization of capacity as well as better control over costs helps in decreasing costs
The revenue of the company sees an increase due to better productivity, greater responsiveness to market dynamics, higher return on existing investment in IT, decreased downtime, improved response time as well as maximum appication availability

Capacity planning, hence, also has a huge impact in supporting the business alignment with IT in the following ways:

Showing the business needs for infrastructure upgrades

Helping in saving energy through optimization of requirement of power

IT service management within the business

Minimizing costs and maximizing productivity through optimal purchasing decisions

In disaster recovery plans, capacity planning helps in handling workloads after a catastrophe at data centers

Tevron gives its website a face-lift to add further user-friendly features

2009-01-16T05:07:00.000-08:00

Nashua, USA January 16, 2009 – Tevron®, a global software company (www.tevron.com), that develops and delivers APM and business service monitoring solutions, announced the launch of its revamped website with more user friendly features and easy navigation tools. The site is verified by W3C validator. Customers will notice an immediate ease of use compared to the old site. They can request more information about services and learn about possible solutions. The new site also allows visitors to read more about the company.

Tevron® is a privately owned company that offers a comprehensive suite of end to end performance, Application Monitoring Solutions, SLA and Automated Testing Solutions. They are headquartered in Nashua, New Hampshire.

Tevron’s robust technology prowess makes it possible for every application across the entire enterprise to be actively monitored and tested. This includes web applications, client server applications, legacy applications, Citrix hosted applications, and Terminal Services hosted applications. It products CitraTest APM, CitraTest VU and CitraTest are globally renowned and their clientele include the Forbes 500 companies.

About Tevron - Tevron is a global leader in APM and Automated Testing. Through its all-encompassing customer-centric vision and advanced technology, its APM and Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology, delivering the ability to test, monitor, enforce SLAs and optimize performance with confidence and ease. Tevron has successfully delivered monitoring solutions that support every IT enterprise applications to hundreds of customers worldwide. Founded in 2001, Tevron is a global organization and is privately held. Tevron’s vast and diverse range of customers are global leaders and include companies such as Citigroup, DaimlerChrysler, Alcon, USPTO, Siemens, DeuBa, Lockheed Martin and hundreds of others .

What is Application Availability ?

2008-11-28T00:46:00.000-08:00

Application availability is the inclination of an application to handle end user requests and to return timely and accurate responses. As business becomes increasingly dependent on information technology, application availability is a universal concern for every business, in every IT infrastructure. The need for system availability extends across all components of a network. But nowhere the availability of a system is more obvious to users or more analytical of the competence of IT managers than at the application level. The function of application availability is to meet business needs. For today’s business-critical applications, enterprises require robust, proven solutions for application performance and IT monitoring. They must be confident that they are protected, not only against physical server failures, but also from outages that affect individual virtual servers and the applications running inside them.

Web-based business applications have become an essential component of every business. These applications are mission-critical, executing various organizational business processes. Whether it is a pure Web-based multi-tier application or a front end to an existing ERP or legacy system, the availability of the application and the content of transaction output need to be monitored all time, to ensure the reliable and correct operation of the business processes. Tevron’s CitraTest APM provides a way to quickly, efficiently, and discreetly monitor the application availability, reliability, and application performance as well as capture the hard-to-get URL-to-SQL application metrics. It presents these important metrics in a manner that enables hard communication and rapid proactive or reactive detection, correction, and verification throughout the application lifecycle. By using CitraTest APM, the availability of the application has increased and improved by a few percentage points so that thousand man-hours of down-time is saved and hence results in millions of dollars in improved efficiency throughout the organization.

Through the use of Tevron’s CitraTest APM, IT Administrators can better monitor access and performance and cost effectively run IT in alignment with company objectives. As a result, Business Managers can boost up IT Performance that helps achieve the business goals through increased IT efficiency and profitability.

Tevron's APM solutions address the critical IT issues identified in Aberdeen's recent Application Performance Management Research

2008-11-19T04:12:00.000-08:00

Nashua, New Hampshire, November 20, 2008 - Tevron’s APM solutions directly address the key critical IT needs identified in Aberdeen’s Applications Performance Management Research. Some of the key findings from this Aberdeen research include:

Issues with application performance can impact overall revenues by up to 9%
Rolling out new enterprise applications is the top IT initiative for the next 12 months
Only 44% of organizations are satisfied with performance of business-critical applications
Inability to prevent network and application performance issues before they impact end-users is the top challenge around network and application performance management
Inability to test applications in pre-production, lack of tools for visibility into network and application performance, and lack of visibility into quality of end-user experience are the top concerns for the next 12 months
Server and desktop virtualization projects and increased amount of digital content are the top 2 technology drivers for investing in new network and application performance management solutions

"Best-in-Class companies identified by Aberdeen surveys and interviews were found to be twice as likely as others to manage deployed services proactively. This demonstrates and underscores how Tevron's CitraTest APM can help companies to maximize the business value of their IT investments by monitoring application performance proactively and comprehensively," says Michael Dortch Senior Analyst, Aberdeen. This solution delivers unmatched proactive monitoring, transaction monitoring, real-time alerting, real-time monitoring, application availability, application performance, IT Service Management, Business Service Managemen t (BSM), and SLM. Every environment, every business process, and every application is supported. Compared to the legacy management products available on the market, this solution is more scalable, more flexible, support all environments with a single technology, more cost effective, and easier to maintain and deploy.

ABOUT TEVRON - Tevron is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Citigroup, DaimlerChrysler, Alcon, USPTO, Siemens, DeuBa, Lockheed Martin, and hundreds of others(Tevron's Customers).

Tevron Releases v7.2 of CitraTest APM and Real-Time Web Console with support for Every Application

2008-11-17T06:24:00.000-08:00

Tevron Releases v7.2 of CitraTest APM & the CitraTest APM Real-Time Web Console with support for Every Application & Every Business Process.

Tevron offers the ONLY testing & End to End monitoring solutions that fully support EVERY enterprise application that is accessible from a Windows based machine. No application is left behind.

Nashua, New Hampshire, November 13, 2008 – Tevron, the global leader in APM and testing solutions, today announced the release of version 7.2 of CitraTest APM & the CitraTest APM Real-Time Web Console. This solution delivers unmatched proactive monitoring, transaction monitoring, real-time alerting, real-time monitoring, application availability, application performance, IT Service Management, Business Service Management (BSM), and SLM. Every environment, every business process, and every application is supported. Compared to the legacy management products available on the market, this solution is more scalable, more flexible, support all environments with a single technology, more cost effective, and easier to maintain and deploy.

“Through the use of Tevron’s APM Solutions, IT Managers can better manage and enhance overall customer experience in regard to application performance and availability. As a result, Business Managers get an IT environment that is aligned with the business along with increased efficiency and profitability,” says Jay Labadini, Vice President. To learn more about Tevron’s APM & Testing solutions, to request additional information, schedule a demonstration.

ABOUT TEVRON - Tevron is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Citigroup, DaimlerChrysler, Alcon, USPTO, Siemens, DeuBa, Lockheed Martin, and hundreds of others .

Transaction Monitoring Solutions for End Users

2008-11-13T21:53:00.000-08:00

Any business enterprise needs transaction monitoring solutions. Application measuring, monitoring service levels and system health is of great importance for any organization. Most of the monitoring tools are designed to monitor comprehensive infrastructures and devices. Major problems of application performance are reported to the IT team by the end users experience. IT service management needs a solution that can proactively see these problems and help to solve them before the end-user gets impacted.

These “Real User Transactions” are securely executed in the Windows service space to actively measure the End-To-End User Experience. Through the deployment of Tevron’s APM solutions, every application across the enterprise can be accurately measured and actively monitored allowing for the enforcement of all SLAs. By providing the ability to perform “Secure-Parallel Monitoring”, a single monitoring machine can remain in a “logged off” state from a specific point of presence in the enterprise to execute and measure real-world user transactions concurrently ensuring security and further expanding the overall coverage bandwidth. CitraTest APM can efficiently help for transaction monitoring that can uncover errors, misuse, and identify key process risks based on transactions, controls and business. It can correct unexpected results at an early stage.

Using Tevron’s CitraTest APM makes it easy to monitor and measure end user experience. Its robust transaction monitoring feature can track and alert on application and service health, notifying before the problem can impact. By monitoring the end user response time, it can perform customer analytics and system health check from the server’s outer boundaries.

CitraTest APM is easy to use and integrates with other tools to provide superior transaction monitoring and application monitoring solution support platform for customizable web based reports and real time dashboards.

How to deal with the Key Challenges to Citrix Monitoring?

2008-10-27T03:51:00.000-07:00

When monitoring any Citrix hosted application, the key challenge is to identify how any application is responding at any point across the enterprise based on the real user perspective. How do the end-users see application perform from their client access points? It’s important to know whether every location delivers similar performance.

Tevron’s CitraTest® APM solution is an all encompassing APM solution that addresses the needs of Citrix monitoring, End to End Response Time, Availability Monitoring, and SLA Enforcement across any organization. All measurements are based on the Real User Experience and nothing is installed on the Citrix application server.

Tevron’s CitraTest® APM can replicate every user transaction and execute it periodically from every client access point. All these real user measurements are then collected and analyzed. Application performance thresholds can be set and alerts can be generated when those thresholds are exceeded. This approach gives IT organizations the ability to proactively and continuously manage every application across the enterprise, preventing system down time and saving time and money.

Unique Benefits Delivered

Tevron’s CitraTest® APM supports every application across the enterprise with one powerful solution. Any activity a Real User performs can be exactly replicated to be used as a measuring stick. Because the production environment is not changed in any way and all measurements are taken from the client perspective, the benchmarks and application availability metrics are exactly what the real users see and experience. This critical information can then be used to find and correct application performance issues before end users find them.

Open Architecture

MOM 2005

Ease of Use and Deployment

enterprise applications

Source : This article is an excerpt from ‘Citrix-Tevron Platform Integration Case Study’ published on Citrix Web site (https://support.citrix.com/article/ctx108697)

Citrix Resource Management Services

2008-10-12T23:09:00.000-07:00

With the rising dependence of applications running on server-based environments, more accurate monitoring tools are needed to measure application performance quality to give surety for user satisfaction. Tevron’s CitraTest VU offers a complete, revolutionary and cost effective Citrix load testing solutions designed especially for Terminal Server and Citrix enterprise users in the pre-and post deployment phases. CitraTest VU replicates real users and also measures the overall application response time based on real user loads. Before your application goes live, you now will be sure that maximum number of users that can be realistically supported through the use of CitraTest VU.

By using CitraTest VU load testing, tuning and application performance management solutions, companies can get a benefit from their Citrix hosted applications, and applications can be easily accessed via Citrix client, allowing them to deliver optimal performance to all users. CitraTest VU offers value by fulfilling multiple enterprise requirements and it is used for ongoing Service Level Agreement (SLA) testing, service level reporting and Application Performance Monitoring (APM) via CitraTest APM.

Tevron offers Citrix Resource Management Services for end to end server performance solutions to simplify the system installation, management, deployment and end user access across the enterprise. CitraTest VU product provides server farm application installation, Citrix capacity planning, Citrix monitoring and application reviews. Citrix resource management services providing real-time monitoring and management of application and system resources so it keeps terminal server performing at optimum levels. It captures relevant application information to assist IT professionals in capacity planning, application updates, and performance troubleshooting.

Additional functionality of Citrix Resource Manager

Real Time Monitoring - The monitored counters which are called Metrics in Citrix Resource Performance Manager. You can assign this into two steps warning and error. If these steps are hit Resource Manager then you can directly use some methods like SNMP, E-mail or SMS.
It can store the collected database for a long time. This makes it feasible to generate reports based on current and past activity.
Resource Manager having option to create billing crystal reports on self defined costs.
Besides the system counters, Citrix RM collect specific data like User activity, Application usage and Farm information.

End to End Application Performance - Why is it important?

2008-09-15T06:48:00.000-07:00

End to end performance application management in any IT business is of utmost importance. A good performance tool helps the testing process and can be the smartest way of measuring performance in applications. Tevron’s Citratest APM provides End-to-End Response Time Monitoring, availability monitoring, SLA enforcement for every application across the organization. Being a top Citratest APM vendor; it includes solution to reduce the costs of IT troubleshooting, lost revenues, and lost end-user efficiency. End-to-end APM is the last stage of the project in an application monitoring cycle. It improves the performance of the system.

Nowadays all types of enterprises rely upon complex, multi-tier applications in order to successfully conduct IT service management and business service management. These types of high level security application are engaged across industries of banking, telecommunications, securities, government, financial applications, online trade, medical care and many more which having huge database. These applications require end-to-end monitoring and response time to ensure availability and performance testing.

End-to-end performance testing can prevent unpleasant situations when the application is being tested in the production environment, and you also get an estimate of how many virtual users your environment is able to handle during your performance integration tests. End-to-end testing of performance of any server side or web based applications is a complex and time-consuming task. Tevron is a global software company that develops and delivers the most powerful and comprehensive suite of End To End performance and APM solutions.

Citratest APM integrates monitoring and business performance metrics into a single view that can be customized for application stakeholders.

End to end response time monitoring resolve the application performance problem quickly by looking into detailed user activity.

End user performance management quantifies the real end user experience relative to availability of the application and established the different services levels.

Citratest APM allows your technical administrator by typing infrastructure performance issues to end user functional activity.

Tevron’s Citratest APM delivers faster problem resolution, easier deployment and administration, as well as a complete performance management platform.

How to increase your application performance?

2008-09-05T03:44:00.000-07:00

When it comes to determining the application performance and availability, there are three commonly observed metrics used by organizations worldwide: End to end performance management, Application availability and Monitoring tools. Therefore, it is important to know the application predominance for the end-user along with the response time.

The end to end performance monitoring tools help to tie up the end-user performance with IT infrastructure. The end-user transaction time allows network experts to analyze the behavior of applications, networks, and servers. The first step is to make strategic decisions, such as how to optimize the network, plan new infrastructure, and identify the severity and occurrence of problems.

For example, end-to-end performance monitoring enables the network professionals to decide for the network optimization and application-acceleration technologies that are required the most.

End-to-end application response time monitoring with Tevron’s CitraTest APM delivers the best services to the end users and also provides the best overall view of what is happening on the network.

Through the deployment of CitraTest APM, IT Managers can actively monitor the End To End performance of every application that is accessible from Windows based PC including Thick Client, Citrix, Terminal Services, and all Web based applications. Most important is that the end to end performance metrics are based on the Real User Experience and not a replicated session. No other APM solution available in the market today offers support for every application through a single license solution.

It also monitors all the TCP application packets from the network and measures network round trip time, server response time, data transfer time, and much more.

The product uses a combination of hardware with embedded software to emulate networks of an IT infrastructure for application testing for application performance troubleshooting on live networks.

All that you need to know about Application Monitoring

2008-08-26T02:26:00.000-07:00

The function of the application monitoring software is to monitor incoming traffic to applications and check for unauthorized access or possible data theft. The software product takes note of the source and time of traffic for network administrator’s reference while troubleshooting any application. These types of software are used in high level of security applications like financial application software or maintaining huge database applications.

The additional functionality of the software is to solve the problem of the operating system and the system of application itself. Certain considerations are made to ensure that it is safe to use in most production environments and your software should be able to create programs according to your requirement in your system.

Types of Application Monitoring Software

Database Application Monitoring Software: Database application monitoring software is mainly used to examine database based applications and their activities. It protects confidential information of the database from unauthorized access.

Web Application Monitoring Software: Web based application monitoring software is used to examine online activity of program and interaction with other web-based programs. It avoids unauthorized use and protects web applications from getting corrupted due to viruses.

There are many software development companies offer application monitoring solutions which can customize the solution as per network administrator’s requirements Check out the best monitoring tools and solutions to boost application performance related problems.

What is Service Level Agreement?

2008-08-11T00:44:00.000-07:00

The definition of SLA (Service Level Agreement) in measurable terms - services to be provided, the standards to be managed in the execution of those services, and the cost that occur in event that standards are not met.

In service industry the market is varies according to its multiplier principle. The title ‘service’ is defining that its own identity coming out of production and manufacturing corners. It is very simple to define but bit difficult to experience and keep promises.

Focusing on IT service management, service is focusing on more professional terms than simply promises in words. Your client expects you to node you head on defined agreement.

Service level agreement means follow proper principles, sound business governance and underpinned with human and technical terms and resources. SLA is basically a result-oriented performance agreement that can measure performance and determine the quality of services provided from one group to another.

"An SLA is an agreement that is designed to create a common understanding about work priorities, services and responsibilities."

SLA initiates communication with other vendors to offer service to clients
SLA aims to create base of effective evaluating or quality reviewing
SLA works as dispute prevention tool and clears all doubts among parties.
SLA is a legal document with the right of entry for service satisfaction and adjust for negotiations.
It is a sound base to determine resource requirements covering software, hardware, human resource, process and organization. It also covers that what the business experts to do now.

The user satisfaction factors included key measurements of application availability and performance, recovery, Service Level Management features like agreements, SLA reporting, measurement, monitoring, and documentations. These are various resources to use, and trends in help desk use and software costs. Performance management and fault management are incontestable components found in Service level agreement.

Importance of Software Testing for successful IT Management

2008-07-30T02:48:00.000-07:00

Software is a series of instructions for a computer to perform a particular task or a program. The two major categories of software are system software and application software. System software is made up of control programs. Application software is any program that processes data for the user (spreadsheet, word processor, payroll, etc.).

A software product undergoes three phases: Development, Testing and Bug Fixing. Testing verifies the software performance, stability and error responsiveness in various test scenarios under controlled conditions. The other qualities that are assessed in the Testing phase are, ease of use, efficiency, compatibility with other platforms and user’s efficacy.

Software testing company has a wide area to work upon. The IT industry may be flooded with a variety of software testing services. There is application monitoring, transaction monitoring, terminal service monitoring, compatibility testing, functional testing, performance testing, load testing, regression testing, stress testing, and unit testing just to name a few.

A successful deployment of testing modules will:

• Speed up development process by identifying bugs of the software at an early stage (e.g. specifications stage)
• By discovering bugs and design flaws at early stages of development, rather than post launch
• Reduce the organization’s risk of legal liability
• Maximize the value of the software
• Promote continual improvement

Software testing company works to deliver quality assured software applications for big as well as small project. They analyze the difficulties keeping in view that each project developed is unique. The need for validating a software product is not just once, but a recurring one connected with every new release.