Tuesday, August 26, 2008

All that you need to know about Application Monitoring

The function of the application monitoring software is to monitor incoming traffic to applications and check for unauthorized access or possible data theft. The software product takes note of the source and time of traffic for network administrator’s reference while troubleshooting any application. These types of software are used in high level of security applications like financial application software or maintaining huge database applications.


The additional functionality of the software is to solve the problem of the operating system and the system of application itself. Certain considerations are made to ensure that it is safe to use in most production environments and your software should be able to create programs according to your requirement in your system.

Application Monitoring Solutions

Types of Application Monitoring Software

  • Database Application Monitoring Software: Database application monitoring software is mainly used to examine database based applications and their activities. It protects confidential information of the database from unauthorized access.

  • Web Application Monitoring Software: Web based application monitoring software is used to examine online activity of program and interaction with other web-based programs. It avoids unauthorized use and protects web applications from getting corrupted due to viruses.

There are many software development companies offer application monitoring solutions which can customize the solution as per network administrator’s requirements Check out the best monitoring tools and solutions to boost application performance related problems.

Monday, August 11, 2008

What is Service Level Agreement?

The definition of SLA (Service Level Agreement) in measurable terms - services to be provided, the standards to be managed in the execution of those services, and the cost that occur in event that standards are not met.

In service industry the market is varies according to its multiplier principle. The title ‘service’ is defining that its own identity coming out of production and manufacturing corners. It is very simple to define but bit difficult to experience and keep promises.

Focusing on IT service management, service is focusing on more professional terms than simply promises in words. Your client expects you to node you head on defined agreement.

Service level agreement means follow proper principles, sound business governance and underpinned with human and technical terms and resources. SLA is basically a result-oriented performance agreement that can measure performance and determine the quality of services provided from one group to another.

"An SLA is an agreement that is designed to create a common understanding about work priorities, services and responsibilities."

  1. SLA initiates communication with other vendors to offer service to clients
  2. SLA aims to create base of effective evaluating or quality reviewing
  3. SLA works as dispute prevention tool and clears all doubts among parties.
  4. SLA is a legal document with the right of entry for service satisfaction and adjust for negotiations.
  5. It is a sound base to determine resource requirements covering software, hardware, human resource, process and organization. It also covers that what the business experts to do now.

The user satisfaction factors included key measurements of application availability and performance, recovery, Service Level Management features like agreements, SLA reporting, measurement, monitoring, and documentations. These are various resources to use, and trends in help desk use and software costs. Performance management and fault management are incontestable components found in Service level agreement.