Tevron announces the launch of the German version of the Tevron web site

Nashua, USA, March 25 - Tevron, a leader in the application performance and monitoring solutions, announced the launch of the German edition of its main site. Customer can now visit “www.tevron.de” for information about its solutions and services for the German market.

Tevron is a global leader in providing application performance and monitoring solutions and is headquartered in Nashua, NH. The company’s flagship products include CitraTest APM for application performance monitoring and CitraTest VU for performance testing. Tevron’s monitoring solutions are used by companies to ensure that all applications across the organization are up and running optimally. Tevron has successfully delivered monitoring solutions that support every IT enterprise application to hundreds of customers worldwide.

To learn more about Tevron and its solutions, please visit www.tevron.com for the English version and "www.tevron.de" for the German version.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Microsoft Dynamics is a registered trademark of Microsoft. All other product references herein are either trademarks or registered trademarks of their respective owners.

Developing a Service Level Agreement? Some Steps to Ensure it is an Effective One

Service level agreements are an important part of business engagements between a client and a service provider. They establish the levels of services that the client expects and the service provider delivers. A service level agreement is especially important for businesses which use applications for business-critical activities. A single malfunction affecting the application performance can have a direct impact on the bottom line of the business. A SLA basically sets the expectation for quality of service which is deliverable and creates a roadmap on how to achieve it. In the later part of the service contract, a SLA can help in IT Service Management as well.

That said, establishing a service level agreement is a complicated process, which needs to be handled properly. Some steps for developing an effective SLA are as follows:

Get the Basic Info Right

The first step to developing an effective service level agreement is gathering the basic info. This needs to be done by both the client and the service provider. Both parties need to ensure that the client’s expectations and the service provider’s deliverables match. If this basic information is not collected properly, the service level agreement is meaningless.

Define the Process for Working Together

This is the most important step of developing a service level agreement. There are bound to be differences in the communication style, expectations and working methods between the client and the service provider, which need to be solved at this stage. Only when there is a defined process of overcoming differences, can an effective service level agreement be chalked out. On the basis of the agreed terms, the client can then go ahead with Business Service Management for his/her business.

Consensus

In many cases, the clients and service providers may have a varied viewpoint on what the service level agreement can achieve. Don’t let the negotiations break down due to your strong viewpoint; keep the possibilities of discussion open so you can develop an effective SLA and meet IT Service Management goals. At this stage, iron out all differences of opinion and develop the SLA further.

Develop the SLA

Next comes developing the structure and content of the service level agreement. This will take up some time, as it consists of discussions and negotiations regarding the terms and conditions to be included in the SLA. After the first draft is created, the people who are responsible from the client and service provider’s side need to review and offer suggestions for it. After all the required revisions are made, the service level agreement can be finalized.

Apply the SLA

Once the service level agreement has been applied, its management is also an important aspect. The client and the service provider should elect a member each, who can be the point of contact in case of any problems related to the SLA. In addition to this, reviews of the SLA and modifications and enhancement in services provided should also be taken care of.

Why should you undertake performance testing for your business applications?

It might seem as a simple enough question, but many businesses have trouble answering it specifically. So why do we undertake performance testing? The answer to that is “To determine the performance of application in certain pre-determined conditions.” By undertaking performance testing for your applications, you can not only track application performance under certain conditions but can also perform IT service management successfully. With performance testing, IT teams can know how an application performs under a particular workload, and solve bottlenecks, if any. The purpose of performance testing may be:

• Identifying application performance bottlenecks
• Ensuring that all business application meet a certain criteria
• Comparing the performance of two applications

Some things to keep in mind while undertaking performance testing of applications are:

Setting precise application performance criteria

While setting application performance criteria, keep the end users in mind always. Performance testing is undertaken for the main purpose of meeting end users expectations; hence the end users’ perspective is very important for performance testing. Interact with end users regarding the problems they face and what their expectations are. Most businesses which undertake performance testing want to ensure that they meet customer expectations as well as meet their business service management goals.

The importance of database in performance testing

IT teams usually undertake performance testing by having simultaneous user sessions and noting the response times of applications. Load testing is also performed on applications to check the effect of multiple simultaneous user sessions. This is crucial for companies which give importance to IT service management. That said, the database has a drastic effect on the end user experience. As an example, a user can have a transaction very fast if it is inserted in an empty table; however, the response time may be slow once the table grows. IT teams hence need to give importance to the database for performance testing of applications.

Plan it properly

Performance testing needs some planning in advance. For example, you can ensure application performance by getting scalable architecture and strong hardware resources for your business. Only after this is taken care of, IT managers check whether all applications are available and working well. This can be done with a performance testing solutions from a trusted vendor. This will also ensure that business service management goals are met with. Interact with end users to get an idea of the applications they use frequently and the kind of problems they face. That way, you can save the time spent on performance testing of applications that are used rarely by users.

Tevron Solutions Fully Support all Microsoft Dynamics Environments

CitraTest, CitraTest VU, and CitraTest APM are the only single license, integrated solutions for conducting application performance monitoring, functional, regression and latency testing for every enterprise application that is accessible from a Windows based machine.

Nashua, New Hampshire, March 5, 2010 – Tevron today announced the addition of support for all Microsoft Dynamics environments to its suite of APM & Testing solutions. Microsoft Dynamics is a line of familiar, adaptable enterprise resource planning (ERP) and customer relationship management (CRM) solutions designed to meet almost any business need and help people make important business decisions confidently. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM & testing industry in providing support for every Microsoft Dynamics environment. As companies across the world move towards Microsoft Dynamics, Tevron’s APM & testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation for those deployments.

To learn more about Tevron’s automated testing solutions or to request additional information, please call +1.702.518.7435 or visit www.tevron.com.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Microsoft Dynamics is a registered trademark of Microsoft. All other product references herein are either trademarks or registered trademarks of their respective owners.