Tevron's solutions have been certified by Citrix Systems and are "Citrix Ready"

CitraTest, CitraTest VU, and CitraTest APM have been certified by Citrix Systems and are "Citrix Ready".

Nashua, New Hampshire, June 25, 2010 - Tevron today announced that its APM and Testing solutions are "Citrix Ready". These solutions include CitraTest, CitraTest APM, and CitraTest VU. Citrix Ready™ is a Citrix Systems program that allows users to quickly and easily find solutions recommended by Citrix that are trusted to enhance Citrix offerings. The Citrix Ready program saves IT buyers’ time, money and hassle when it comes to making a purchasing decision. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM & Testing industry in providing full support for every Citrix environment including MetaFrame®, NFuse®, SecureICA™, WinFrame®, XenApp™, XenCenter®, XenClient™, XenDesktop®, XenServer®, and XenEnterprise. "For the past decade, Tevron has been & will continue to be the clear leader in providing Monitoring and Testing solutions for all Citrix based technologies. When using Tevron’s solutions, IT managers will spend less time dealin with crisis issues, and fighting costly fires and more time delivering efficiencies and new services to their customers, further adding value to their business. If you are working with Citrix products, you should be speaking with Tevron," says Jay Labadini, Vice President.

To learn more about Tevron’s automated testing & monitoring solutions or to request additional information, please call +1.702.518.7435, email sales@tevron.com or visit www.tevron.com.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse ranges of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Citrix, Citrix Ready, MetaFrame®, NFuse®, SecureICA™, WinFrame®, XenApp™, XenCenter®, XenClient™, XenDesktop®, and XenEnterprise are registered trademarks of Citrix Systems. All other product references herein are either trademarks or registered trademarks of their respective owners.

Tevron Solutions Fully Support all Eclipsys Applications

Nashua, New Hampshire, June 17, 2010 - Tevron today announced the addition of support for all Eclipsys environments to its suite of APM & Testing solutions. Eclipsys (Nasdaq: ECLP) is a leader in delivering advanced healthcare IT solutions that make a tangible difference in quality, safety and cost-effectiveness. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM & testing industry in providing support for every Eclipsys application including Sunrise Clinical Manager, Access Management, Revenue Cycle Management, HealthXchange, PeakPractice EHR/PM, and more. As many hospitals, healthcare systems, clinics, and physician practices move toward Eclipsys, Tevron’s APM & testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation for those critical deployments.

To learn more about Tevron’s automated testing & monitoring solutions or to request additional information, please call +1.702.518.7435, email sales@tevron.com or visit www.tevron.com.

ABOUT TEVRON

Tevron® is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse ranges of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

TRADEMARKS

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Eclipsys is a registered trademark of Eclipsys. All other product references herein are either trademarks or registered trademarks of their respective owners.

Service Level Agreements: Some features and advantages

A Service Level Agreement (SLA) is an important step for establishing a business engagement. When a Service Level Agreement is signed between a vendor and a client, it contains the parameters which will guide the business relationship. A SLA defines the deliverables, priorities, responsibilities and guarantees/warranties associated with the services provided. Service Level Agreements are particularly important for IT service vendors, as buyers specifically look for vendors who define the terms and conditions and roadmap for achieving the deadline of the project from the start. Having established standards and procedures to follow will also allow effective IT service management and performance testing for all business applications. Vendors who wish to get outsourcing projects from IT companies need to have a strong Service Level Agreement to convince them to outsource to them. Forming, tracking and managing SLAs is also an important aspect of the business engagement.

The IT service industry gives particular importance to a Service Level Agreement in all its contracts. Critical business functions depend on softwares and a single malfunction in IT operations can severely damage the bottom line and business functionality. It is hence very important to have a defined process and strict rules to ensure that the promised IT services will be delivered. A Service Level Agreement helps define these processes and regulated the business engagement. It not only helps in IT service management, but is also a good tool for performance testing.

Features of a good Service Level Agreement

A Service Level Agreement is generally customized according to a client’s requirement and hence differs from client to client. However, an effective SLA has some common key aspects. 5 of the most important aspects an SLA should include are:

• Definition what services are being provided


• What the measurement criteria for services will be


• Method of delivery of services


• Action to be taken if the provider fails to deliver as promised


• What the quality standards of the services will be

Advantages of having a SLA

The vendor and the client both benefit from having a Service Level Agreement in place before the start of the project. Some of the important advantages a SLA are:

• Documented evidence of business engagement


• Defines what the quality expectation will be


• Defines the implementation of the agreement


• Becomes a referring point in case of disagreement between both parties


• Gives a standard against which the quality of the services can be measured


• The goals and methodology are clarified from the start