Nashua, New Hampshire - Tevron today announced the addition of support for Microsoft Silverlight to its suite of ETE Monitoring & Testing solutions. Silverlight is a powerful development tool for creating engaging, interactive user experiences for Web and mobile applications. Silverlight is plug-in, powered by the .NET framework and compatible with multiple browsers, devices and operating systems, bringing a new level of interactivity wherever the Web works. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the ETE Monitoring & testing industry in providing support for every development environment including Microsoft Silverlight and every application that is accessible from a Windows machine.
As developers create applications with richness and interactivity out of reach of traditional web technologies via the use of Microsoft Silverlight®, Tevron’s ETE Monitoring & testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation. To learn more about Tevron's automated testing solutions or to request additional information, please call +1.866.788.3650 or visit http://www.tevron.com.
ABOUT TEVRON
Tevron is a global leader in Application Monitoring and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM & Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron® is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and USPTO, to name a few.
TRADEMARKS
Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Microsoft Silverlight, is a registered trademark of Microsoft. All other product references herein are either trademarks or registered trademarks of their respective owners.
For more information:
North America (HQ)
Tevron, LLC
Phone: +1 866.788.3650
EMEA
Tevron, LLC
Phone: +44 (0) 2033 184 432
Germany
Tevron, LLC
Phone: +49 (0) 698 088 4043
Talk of application monitoring, and all you probably get to know about is niche solutions for niche products. Yet application monitoring needs to be comprehensive enough to cover all business needs and client deliverables.
Scope of Application Monitoring
To determine how much coverage you really need from your application monitoring system, look at the following questions:
> Does your business employ a number of applications and software?
> Are your operations cloud-based? Do you use cloud-based apps for key functions?
> Do you have client interfaces?
Most applications are running continuously because they form the backbone for client deliverables.
Choose the right application monitoring tool
Higher your dependence on applications, higher the need for dependability and monitoring performance. There are a number of factors that influence the need for monitoring.
> To catch problems before they snowball into larger issues
> To shield customers from problems, particularly in the case of active interfaces
> To ensure consistently high uptime
> In case of essential services, such as hospital operations, ensuring optimum performance
Requirements from your application performance monitoring tool
> The right application monitoring tool will provide you comprehensive coverage. This means freedom from needing to choose a different tool for different functions
> Ideally, your application monitoring tool should point out potential issues before they strike at operations
> Carry out real-time monitoring for customer interfaces so that glitches are caught before a customer faces downtime
Remember, these are only a small percentage of issues highlighted. Moreover, these are generic in nature. Choosing the correct tool will finally depend on your individual business needs.
Business Service Management (BSM) is an intrinsic part of IT services, particularly where it is important to measure and gauge the influence of business requirements. BSM helps outline and define the needs from the business development perspective:
> Customer needs
> Expectations from IT services
> Feasibility
> Changes in objectives or requirements
Business Service Management provides a vital link between assessing the scope of technology offerings, and how these technical offerings can impact and influence customers and business strategies and moves. At its core, business service management is an ever-changing, dynamic bridge between the technical capabilities and offerings of a company and its business development goals. Business service management can help IT services monitoring in several ways:
> Tracking whether IT services are actually working around business needs
> Identifying the impact of IT services on the business
> Measuring costs of downtime, if any
> Helping keep IT services customer-centric or business-centric instead of becoming isolated and purely technical
The last point holds immense significance in the way a company or an organization looks at its IT deliverables. Business service management could help the IT services department shift its focus towards customer-centric deliverables that are proactive in nature, rather than kicking into action in the time of crisis. While this is a tightrope at best, the upsides are several:
> Improved understanding of customer needs
> Reduced time in dealing with customer problems
> Value addition to the business deliverables
> Better and improved relations with customers, overall
Regular performance monitoring for EpicCare systems is a necessity if you want the application to work efficiently, without missing out on making an entry. The EpicCare application helps physician's document outpatient records, such as visit details, billing information, and any other notifications.
EpicCare performance monitoring takes up significance because it can help medical care providers to move towards more rapid and efficient management. Systems for ensuring peak performance by Epic take into account the installation, the configuration, and the specific requirements of the medical center it is installed for.
The application system provides a database that serves as a storehouse of clinical and medical data for research purposes or for the creating reports. EpicCare systems need to be monitored for several elements of performance:
> Access to clinical records
> Submission of requests for technical help
> Remote accessibility
Why does Epic performance need monitoring?
Because of its applications in the medical industry, performance monitoring of the Epic system becomes mandatory. The EpicCare system helps make physicians' time more productive by simplifying the different elements of clinical care. This is especially significant in the case of providing ambulatory care where medical care is delivered on an outpatient basis. Elements of care can include advanced medical techniques and procedures, such as minor surgeries, non-invasive biopsies, or diagnostics like X-rays and blood tests.
Performance monitoring for Epic systems will need to take into account the diversity involved in medical and clinical care and documentation. This can include:
> Specialties
> Affiliates in medicine
> Ancillary services for diagnostics, therapy, nursing care, etc.
> Interoperability
In the case of providing ambulatory care alone, the amount of variables can be staggering. A patient may need several diagnostics to be performed in a given span of time, with supporting communication being carried out to ensure that the physicians and nurses involved are provided with timely updates.
