Business Service Management (BSM) is an intrinsic part of IT services, particularly where it is important to measure and gauge the influence of business requirements. BSM helps outline and define the needs from the business development perspective:
> Customer needs
> Expectations from IT services
> Feasibility
> Changes in objectives or requirements
Business Service Management provides a vital link between assessing the scope of technology offerings, and how these technical offerings can impact and influence customers and business strategies and moves. At its core, business service management is an ever-changing, dynamic bridge between the technical capabilities and offerings of a company and its business development goals. Business service management can help IT services monitoring in several ways:
> Tracking whether IT services are actually working around business needs
> Identifying the impact of IT services on the business
> Measuring costs of downtime, if any
> Helping keep IT services customer-centric or business-centric instead of becoming isolated and purely technical
The last point holds immense significance in the way a company or an organization looks at its IT deliverables. Business service management could help the IT services department shift its focus towards customer-centric deliverables that are proactive in nature, rather than kicking into action in the time of crisis. While this is a tightrope at best, the upsides are several:
> Improved understanding of customer needs
> Reduced time in dealing with customer problems
> Value addition to the business deliverables
> Better and improved relations with customers, overall
> Customer needs
> Expectations from IT services
> Feasibility
> Changes in objectives or requirements
Business Service Management provides a vital link between assessing the scope of technology offerings, and how these technical offerings can impact and influence customers and business strategies and moves. At its core, business service management is an ever-changing, dynamic bridge between the technical capabilities and offerings of a company and its business development goals. Business service management can help IT services monitoring in several ways:
> Tracking whether IT services are actually working around business needs
> Identifying the impact of IT services on the business
> Measuring costs of downtime, if any
> Helping keep IT services customer-centric or business-centric instead of becoming isolated and purely technical
The last point holds immense significance in the way a company or an organization looks at its IT deliverables. Business service management could help the IT services department shift its focus towards customer-centric deliverables that are proactive in nature, rather than kicking into action in the time of crisis. While this is a tightrope at best, the upsides are several:
> Improved understanding of customer needs
> Reduced time in dealing with customer problems
> Value addition to the business deliverables
> Better and improved relations with customers, overall
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