If you thought IT service management serves only technologically-dependent businesses, or those companies that are into IT-dependent processes, you might be wrong. IT service management is the function that straddles both, service management and IT planning in an organization. Finance allocation, or financial planning for IT is also part of its purview.
Often, IT service management is seen as carrying the ‘voice’ of business services management, consumer insights, expectations and feedback to the IT department. Depending on these inputs, the IT department may need to change or modify some of its plans for the business. This could be as simple as tweaking a particular app or software to start performing as intended, or including some changed to an existing software program to ensure it meets a consumer need.
IT service management can help a business in a number of ways:
Prevent chaotic firefighting: If a situation caused by a software is spiraling out of control, it might call for better IT services management measures. Trend analysis and careful planning on inputs provided by the IT services management team can help prevent chaos.
Business metrics: IT services management can help provide a startup or new business with vital metrics. IT apps can then be customized and tweaked according to requirement to serve optimally and with reduced wastage or errors.
Plan for infrastructure: How do you invest in the infrastructure for your business? IT services management can help provide you with useful pointers when you set out to buy or invest in expensive infrastructure for your startup or new business.
Often, IT service management is seen as carrying the ‘voice’ of business services management, consumer insights, expectations and feedback to the IT department. Depending on these inputs, the IT department may need to change or modify some of its plans for the business. This could be as simple as tweaking a particular app or software to start performing as intended, or including some changed to an existing software program to ensure it meets a consumer need.
IT service management can help a business in a number of ways:
Prevent chaotic firefighting: If a situation caused by a software is spiraling out of control, it might call for better IT services management measures. Trend analysis and careful planning on inputs provided by the IT services management team can help prevent chaos.
Business metrics: IT services management can help provide a startup or new business with vital metrics. IT apps can then be customized and tweaked according to requirement to serve optimally and with reduced wastage or errors.
Plan for infrastructure: How do you invest in the infrastructure for your business? IT services management can help provide you with useful pointers when you set out to buy or invest in expensive infrastructure for your startup or new business.
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