Application Performance For Service Assurance

Application performance monitoring is done as much to ensure optimal performance, as to ensure service assurance. At a time when customers take to social media to air grievances, ensuring application performance is critical for businesses. Fortunately, timely monitoring can help ensure optimal application performance.

Several elements form the basis for successful application performance, especially in customer-centric businesses.

• Effective operations, keeping in mind the customer experience
• Effective management of the customer experience of the application and its performance
• Timely troubleshooting as and when needed
• Simplify your own IT management and help you streamline the function, with the least amount of hassles and low costs

How well your applications perform, and what is their contribution to the user experience will play a huge role in determining the trust your customers place in your business. Thus, application performance automatically impacts business and profitability.

How to ensure service assurance?

Choosing a performance monitoring tool for your applications can be one of the first steps. Comprehensive and real-time monitoring could help you keep track of the way in which your applications are performing. Monitor and watch out for the following factors:

• Complexity: Too much complexity can be troublesome. However, in case it cannot be helped, your monitoring tool needs to be able to cut through all of it to be able to review comprehensively and also spot hidden issues
• Reporting: To be totally effective, monitoring tools need to be able to spot the issue, analyze it, and be able to report on it. The reporting should be timely; it needs you to be able to resolve it and firefight, if needed
• A comprehensive monitoring tool will allow you adequate time to resolve the problem before it reaches shut-down stage